DeActivate CS6

[reflog369]

I had to reinstall cs6 due to an OS issue.

Now I keep getting "Serial number....is already in use by maximum allowed computers......" and won't let me cotinue.

I never knew I was supposed to "Deactivate" old installs??? I buy a new computer about every 3 years and don't have the old ones to "deactivate" them. 

Can you please help?

[JJMack]

If you formatted your disk or replace it you wipped the hidden CS6 activation data. You need to contact Adobe customer support they can help you with Activation. Users here can not deactivate you useage Adobe can.

[Peru Bob · Accepted solution]

Go here and only ask to have your activations reset:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[reflog369]

Thanks.....that did the trick..........

[Bob Harvey]

Old thread - but for those still using CS-6 I would like to say that after 2 hours of Chat + reaching a human and his manager at the Activation & Licensing dept they are unable to reset the activation count.

CS-6 used to simply deactivate by going "Help -> Deactivate" to free up 1 of 2 allowed installs so you can put in a new hard drive or whatever.

Now that doesn't work, and there is a reference at Adobe that those "old servers" are no longer functioning.

And the support people say they are unable to do it on their side, no matter what info you provide they cannot deactivate CS-6.

Personally I have full access to the old computer, it is not crashed. But the Adobe support said I have NO WAY to replace a hard drive, or move the app to a newer computer because it will appear as too many installs.

I asked how in the hell they can monitor # of installs, yet ignore the function of deactivation. They have no answer other than a small discount to start you on a subscription - when the CS-6 was perpetual / lifetime.

I told they guy I paid $1,200 for something that will no longer work in the future due to their unethical business practices. They could care less.