Display driver has stopped responding but has recovered

[Nope-Nope]

I'm at a loss on how to track down the problem. I routinely but randomly experience the problem. It doesn't appear to be tied to any tool. I haven't experienced any graphics related problems outside of Photoshop. I've tried several different drivers but none have stopped or reduced the frequency of the crashes.

I'm running Windows 7 Pro 64 bit and have a GeForce GTX 260 card.

[Zeno Bokor]

What kind of other programs are you running? do they stress the video card in any way?

[Nope-Nope]

Usually just Bridge and Photoshop but sometimes both of those plus

Firefox.

[Hudechrome-sd9sPI]

Does it actually crash or do you only get the message? I googled it and there are tons of entries, but most for Vista.

We found that a bad video card generally was to blame. You may need to exchange it.

I assume you have the latest driver. Be sure you completely uninstall the current one on your computer and install the new one using Run as Administrator.

[Nope-Nope]

"Does it actually crash or do you only get the message?"

It doesn't crash the system but it will close Photoshop for a second then bring back the windows without content. It will stay like that for up to 5 minutes and then completely recover.

I currently have the latest drivers but I've tried older drivers in an attempt to find one Photoshop liked.

[Zeno Bokor]

Try running FurMark for a few minutes and see if the display driver crashes. If it does then you probably have a hardware problem

http://www.ozone3d.net/benchmarks/fur/

[Hudechrome-sd9sPI]

Interesting benchmark/stress utility, but it's for XP Vista 32 bit and he is on Win7 64. Am I missing something?

Early beta Win7's had this peculiarity but I thought it was not a problem any more.

I thought wrong!

[Zeno Bokor]

FurMark is THE stress test utility for video cards. ATi even refers to it as a "power virus" and has been adding lines in their drivers to stop their video cards from going full out when you're running an app called "furmark.exe" (don't know if that's still that case though). And yes, it works just fine on win7-64

[Hudechrome-sd9sPI]

Yeah, I notice it says GPU BURNER!.

[Nope-Nope]

I ran FurMark for 5 minutes without problems.

[Zeno Bokor]

Which means that the problem is somewhere between your video card driver and Photoshop. Try uninstalling the video card driver, reboot in Safe Mode, run Driver Sweeper to get rid of all the junk that the uninstaller missed and then install the latest video card drivers.

http://www.guru3d.com/category/driversweeper/

[Nope-Nope]

I thought we were good to go after that, I used Photoshop all day without problems but I just got the display drivers message again.

[Guest]

Hi

I have a GTX260 on Windows Vista Ultimate 32bit, and have the exact problem. I also paid computer repair shops to look at the problem and to try and fix it, but they cannot solve the fault. I will be upgrading to C5 when it comes out, doubt this will cure the it. I f it does'nt, I will buy a new graphics card. Which one? I have no idea yet. But when I do and if it solves the problem I will let you know.

Thank you

josel

[Hudechrome-sd9sPI]

If you all can find a supplier that is both local and gives a short return policy for any reason, by all means try several cards, even several of the same cards. Along with that, try cards with the same chipset from different vendors.

Until CS5 is out, the jury is also out about cards suitable. FWIW, I found that nVidia 9500 chipset cards work quite well and they are available well under $100.

[Alex_Fateyev]

I have same stuff happening on both desktop GTX260 and laptop 9600GT. So it has something to do with adobe hating nvidia and it's not a hardware issue. Also, Photoshop is the only application that has this issue. I switched back to CS2 and it works fine on the laptop but on the desktop it's the same.

Btw, I'm pretty sure it only happens on Win7, I've never seen anything like that on XP.

[Zeno Bokor]

Well, you could try messing around with the OpenGL settings from Edit->Preferences->Performance->Advanced Settings. Also, if you can't fix it then you could also just disable OpenGL Drawing.

[Alex_Fateyev]

CS2 doesn't use OpenGL as far as I know.

[Hudechrome-sd9sPI]

It apparently happens on Vis

ta as well.

The first time I saw that message was when running SW validation tests on Win7 betas  and seems not to have been fixed. We used nVidia and since Adobe products were nowhere in sight, I would then suspect the hatred is directed from Redmond WA!

I did not see it on Vista either, but others here have seen it.

[370H55V]

My Toshiba laptop does this all the time (Vista 32 bit Home Premium, but it did it with Home Basic too) with all kinds of applications.

I can prevent it by running the display settings in 16 bit mode instead of 32 bit, but then I have troubles with iTunes and WinDVD.

I run updates every day, and I have the latest drivers for the Nvidia grahics. Go figure.

[Alex_Fateyev]

I have Photoshop CS5 crashing down on both GTX260 and laptop 9600GT all the time! It's not a hardware problem and it's not a driver problem. I run hardcore games like Crysis for hours without no problems, it crashes only in Photoshop. All this 'try running stress tests and updating your drivers' advices are bullshit for noobies, Adobe should start fixing it already!

[Zeno Bokor]

First you say that you have the same problem and now you say that Photoshop is crashing for you so which is it? This thread is about the video card driver crashing, not Photoshop.

[Alex_Fateyev]

I'm sorry, English is not my first language (not even second lol). I have the very same problem topic starter has.

[LBrooks7890]

Oy ~ hello all ... this problem has been plaguing me for the last several days and I'm ready to pull someone's hair out (happening in PS CS3) ... I'm running W7-64bit and the problem only occurs when I "Print Preview" (Epson printer) ... looked up the event and of course have bunch of meaningful useless information ...

"driver takes longer than expected to complete an operation blah blah blah ... Windows attempts to preempt blah blah blah ... Best thing you can do is to frequently look for an update of your video driver via Windows Update"

(Event ID 4101 for me, btw)

And of course I have been looking for the last several days for updated driver (first course of action, naturally) and there's zippo for me (NVidia GeForce) - so I guess I will keep looking ... in the mean time I will try in PS CS4 and see if it happens there, also ...

[PC Nana]

I am having the same problem with a different Adobe product, the Flash Player 10.1 still has the problem when I am playing games on Facebook.  I have Windows 7 on my brand new HP TouchScreen 64 bit system and a NVIDIA GeForce GT230 card. 8 GB Memory and Intel Core I7-720QM.  I get the same error message with the Kernel 198.19. It recovers but happens so frequently to be extremely annoying.   From reading all these entries it seems to happen on a variety of Adobe programs from Photoshop to Flash Player so perhaps it IS a conflict between Adobe and the drivers.  I had hoped it was because I was running the 32 bit version of Internet Explorer to use your Flash Player which is the only way I can play the games.  It only happens when I am on line, in FB and playing games.   And I was hopeful that your beta 64 bit version would soon be stable enough for my use.  But reading all of these other peoples same problems with different programs I am not hopefull......  The PC vendors, the display driver vendors and Adobe must confer and straighten this out!  Those of us still buying new systems in this economy don't need this added headache.  We need help!!!!  I do anyway.

[Guest]

I don't use IE8 to play any games on facebook for the same reason.

If you have Vista SP2 or Windows 7 you can use IE9 Beta for Games on Facebook. IE9 beta is awesome and a whole lot better then IE8.

However, the best choice for Facebook games is Google Chrome. Runs perfect and a whole lot faster. A lot of my friends use Google Chrome for facebook.