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Downloading Apps for High Sierra 10.13.6

Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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I can't download any of the apps that I need. 

I cannot download an OS that's more recent. The online help chat provides zero help whatsoever. 

 

There has to be a way to still download them. I know I won't have the latest versions and that's okay. My system isn't brand new, bt it's also not ancient. It's from 2011.

 

Am I [cursing removed by moderator] ?

 

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Adobe
LEGEND ,
Jan 26, 2023 Jan 26, 2023

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Download exactly what applications? You've got to use Adobe Creative Cloud, do you have that installed? 

We need a lot more info from you to help. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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Thanks, sorry for not mentioning that. 

I need;

.ai

.psd

.prproj

.aep

Lightroom... Probably some more, those to start

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LEGEND ,
Jan 26, 2023 Jan 26, 2023

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You download and install using Adobe Creative Cloud.

https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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Thanks. I can't download from CC tho. It's telling me to upgrade to Mojave - which i cannot do on this system

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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Thanks so mch! 

I got this error when trying to install .psd

Screen Shot 2023-01-26 at 6.54.12 PM.png

 

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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@Kevin Commerford 

 

Can you post a screenshot of what you saw after you clicked the link for "Get Help" ?

 

Jane

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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Thanks Jane, here it is. I tried Premiere Pro and same thing happened.

Screen Shot 2023-01-27 at 9.44.27 AM.png

 

 

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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Sorry Jane, Here is the error message when i type it into the open field box

 

Screen Shot 2023-01-27 at 10.52.10 AM.png

 

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LEGEND ,
Jan 27, 2023 Jan 27, 2023

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Make sure that you have enough disk space and are installing from an admin user account.

Unfortunately, neither Apple nor Adobe support High Sierra. You may want to start looking at replacing your computer. I have a 2011 13" MacBook Pro and 2015 15" MacBook Pro that still run great but I'm eyeing an M2 Macbook Air to replace both of them.

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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Thanks! I was able to download everything except for Photoshop and Lightroom. I get error code 41... 

 

Screen Shot 2023-01-27 at 10.52.10 AM.png

 

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LEGEND ,
Jan 27, 2023 Jan 27, 2023

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When you say download, do you mean download the installer file from Adobe, or install once your have the installer? There should be a .dmg file for each application. For example, Photoshop CC 2020 is "AdobePhotoshop20-mul.dmg" and is 1.76GB. Inside is an install.app, run that.

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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I'm able to download the installer file AdobePhotoshop20-mul.dmg. 

Its when I go to actally install it that I get the error. It's the same error for Lightroom. I've been able to download everything else I need. Appreciate your efforts!

 

Screen Shot 2023-01-27 at 11.31.30 AM.png

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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How much free HD space do you have?

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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LATEST

Plenty of space

Screen Shot 2023-01-27 at 12.42.12 PM.png

 

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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Nevermind. Sorry to hear Support chat isn't working.

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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You should still be able to download them directly from here: https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

 

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