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Dynamic Link is not available

New Here ,
Dec 16, 2015 Dec 16, 2015

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Hi,

I'm trying to import a video to frames/layers but I keep getting the below error:

dynamic link.jpg

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New Here ,
Dec 16, 2015 Dec 16, 2015

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Gah, hit the enter button before I was able to finish typing my specs:

I'm running Photoshop CC 2015

Windows 10

The feature was working fine earlier this week and then suddenly stopped working. I've already uninstalled/reinstalled Photoshop and still get the same error.

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Adobe Employee ,
Dec 16, 2015 Dec 16, 2015

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Hi monobunny,

Dynamic Link Server not being available is usually a permissions or security issue, So would you please turn off  your security tool if you have any and then try to use it.


If still not working, please provide full access permission to the below folders


> C:\Program Files\Adobe

> C:\Program Files (x86)\Adobe

> C:\ProgramData\Adobe

> C:\Users\<User Name>\AppData\Roaming\Adobe

> C:\Users\<User Name>\AppData\Local\Adobe


Once done, please check for the issue.


Let me know if this helps.



~Mrinmay

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New Here ,
Dec 16, 2015 Dec 16, 2015

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Hi Mrinmay,

I've done all the steps but I still receive this error. Are there other ways to resolve this issue?

Thanks

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New Here ,
Dec 16, 2015 Dec 16, 2015

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Windows 10 had an update recently as well if that helps any?

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Adobe Employee ,
Dec 18, 2015 Dec 18, 2015

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Hi monobunny,

Regards

Rohit

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New Here ,
Dec 19, 2015 Dec 19, 2015

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Hi rpandita,

I can't import video from anywhere, photoshop doesn't let me get that far. As soon as I click on import video frames to layers the program loads for a bit then that error message comes up. When I try to just open video via file > open, it gives me the same error message no matter where I open video from. Desktop or external, it gives the same message.

I'll have a look at the linked thread and reply back if it still isn't working...

Thanks

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New Here ,
Dec 19, 2015 Dec 19, 2015

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Hi again,

I've tried all the suggestions in the other thread and have had no luck, this is really frustrating...

Now today CS6 is also having the same problem, it was working all week and now today stopped working.

I've uninstalled/reinstalled Photoshop CC three times already, even with the adobe cleaner too, and it's still showing me the error.

I've tried the preferences reset, no luck. I even went as far as taking out the entire preferences folder for each adobe product I have on my system and it hasn't worked.

I've checked my anti-virus, all adobe programs have access.

I'm not sure what else to do.

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New Here ,
Dec 19, 2015 Dec 19, 2015

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Actually, quick update.

Resetting preferences worked on CS6 but not CC

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Adobe Employee ,
Dec 19, 2015 Dec 19, 2015

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Has this error appeared after installation of Windows 10 ?

Also please open Control panel and check updates for your windows machine.

Regards

Rohit

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New Here ,
Dec 24, 2015 Dec 24, 2015

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Hi Rohit,

Importing video was working fine long after I installed Windows 10. I even uninstalled the most recent updates to see if that was the cause and it didn't work either.

Since resetting preferences worked on CS6, could it be something similar for Photoshop CC? Though I did already try resetting preferences on CC and it hasn't fixed the problem.

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Adobe Employee ,
Dec 25, 2015 Dec 25, 2015

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It indeed can be, however you can try renaming the complete Photoshop cc settings folder and see if that works.

~Rohit

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New Here ,
Dec 28, 2015 Dec 28, 2015

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Hi Rohit,

I've tried renaming the folder and the error still appears. I've even tried moving the folder and deleting it as well and no luck

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Adobe Employee ,
Dec 28, 2015 Dec 28, 2015

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Hi again,

I then suggest you to contact customer care - Contact Customer Care

~Rohit

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