Participant

Answered

end of file issues with photoshop CC

Forum|Forum|8 years ago
August 21, 2017
3 replies
11872 views

Hi,

I don't seem to be able to open photoshop (yes my subscription is up to date). It starts to open then says "Could not initialize because unexpected end of file was encountered. This is not an individual file issue. It's global to photoshop. It won't even start up or create a new blank document.

What I've tried;

updating the program

uninstalling and reinstalling

Can anyone please help me? I have some photo work that I can't do until this problem is solved.

Cathrine

This topic has been closed for replies.

Correct answer barbara_a7746676

Try resetting preferences. Preferences in Photoshop

Participant

After trying every other suggestion this one worked for me:

Photoshop 2018 Memory Issue

It took only 20 seconds

Participant

Fastest solution for me is to open the file with a program called PAINT and simply hit SAVE. It will then open in Photoshop.

barbara_a7746676

Community Expert

Correct answer

Community Expert

Try resetting preferences. Preferences in Photoshop

Participant

How do you reset the preferences if you can't open Photoshop? Is there another way?

barbara_a7746676

Community Expert

Community Expert

i don't have a prefs.psp or prefs.sps file in that directory. now what?

There are detailed instructions for deleting the preferences file at

How to delete/reset Photoshop preferences