Epson projector unable to read photoshop JPEG from version 23.2.1

[georgianag94@gmail.com]

My digital projector cannot read Jpegs from the newest version of PS and I tried saving to legacy format as a preference but that did not help. I have tried other JPEGS and they read fine, it is just the ones created in the newest version of PS. I have tried other projectors and it is the same problem, so I know it is not a projector problem. Adobe support has not been able to help me. Does anyone have this problem?

[kevin stohlmeyer]

Have you checked to see if there are firmware updates you need to run to read the jpg?

[georgianag94@gmail.com]

No I have not because I have not connected projector to any computer, only attached a thumb drive with jpegs on it. It read all the jpegs except the one made with newest version of Photohop.

[kevin stohlmeyer]

I'm guessing you'll need to update the firmware to read newer jpg formats.

Epson has directions on how to update firmware from a USB drive - depending on your model.

[georgianag94@gmail.com]

Thanks, I will research that. But also, for anyone who is interested, I was able to make a screen grab of the jpeg and it worked that way.