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11

erro

Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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não estou conseguindo acessar o meu plano da adobe, sempre que entro na minha conta aparece uma mensagem " não foi possivel carregar os dados " e o meu aplicativo do photoshop aparece uma caixa de mensagem dizendo que não foi possivel verificar o status da assinatura da adobe, mas eu paguei o plano, preciso resolver isso porque trabalho com edição de imagem.

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correct answers 1 Correct answer

Community Expert , Oct 05, 2023 Oct 05, 2023

Are you connected to the network without a VPN or firewall blocker?

Have you tried signing out and back in with the Adobe ID you used to purchase your plan?

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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Hi @G U S T A V o32738007k925 what does the screen show under Plans not Products?

Products is for older products with a serial number license. Current software is under plans as a subscription.

kevinstohlmeyer_0-1696519499436.png

 

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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o mesmo erro imagem_2023-10-05_122930260.png

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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Are you connected to the network without a VPN or firewall blocker?

Have you tried signing out and back in with the Adobe ID you used to purchase your plan?

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Obrigado, conseguir!

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New Here ,
Aug 27, 2024 Aug 27, 2024

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também estou com o mesmo problema, como conseguiu?

 

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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@eva_8065 sing out and back in - making sure you are using the email associated with the purchased plan/Adobe ID.

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Unfortunately still doesn’t work. I’ve checked the firewall settings, turned the antivirus off, checked for any windows updates and still can’t figure it out. It shows an error 510 and I can’t update my creative cloud account, can’t manage my plans and can’t use the adobe express. weird enough, I’ve tried on a MacBook and everything seams ok

Enviado a partir do Outlook para iOS<>

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Community Expert ,
Aug 28, 2024 Aug 28, 2024

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Previous posts regarding error 510 point to a Windows update needed to run Creative Cloud. It would explain why you can run on your Mac but now PC.

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New Here ,
Oct 07, 2023 Oct 07, 2023

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Como conseguiu?

 

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