Error 116 and Error 127

[krishganne]

So Photoshop while launching shows scratch disk is full, cleared all temp files and the hard disk have 320 GB /1 TB free space, uninstalled photoshop and tried to install it umpteen number of times. It is showing errors 116 and 127. so tired. Tried uninstalling the adobe cc installer and reinstalled everything still the same problem in installing photoshop. I have an assignment tomorrow morning at 9:00 Am ist and the professor asked for some changes. Please help. 

[jane-e]

Hi

Here are the definitions for the two error codes you are getting:

Error code 116: The download is damaged

Error code 116 indicates that an antivirus software on the device has blocked a functionality in the download process.

Solution

Disable the antivirus software on your system before trying to install the app again.

Error code 127: Unable to extract files

Error code 127 indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory. 

Solution

Do the following and then try to install the app again:

1. Check permissions on adobetemp folder located at:
   [Windows]: <system drive>\adobetemp
   [macOS]: <system drive>/adobetemp
2. Disable your antivirus software temporarily, and then try your download again.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

In addition, you said you are getting an error that your scratch disk is full.

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

Two of the error messages show that you have very little free space on your computer. You will need to free up space or purchase another hard drive. You didn't say your OS or if you are on Windows or Mac.

~ Jane