A

Anonymous

Question

Error 183 Photoshop update

Forum|Forum|4 years ago
November 24, 2021
2 replies
1764 views

I can't update to PS V23. My local IT Team looked at it too (I don't have admin rights) by deleting the Photoshop folder and trying it again. Still having the same issue. Are there any other folders/files that might need to get deleted first? I also tried unsintalling v22 but that didn't solve the problem either.

Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 1 warnings(s) 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop23-Core_x64', version:23.0.2.101
FATAL: Error occurred in install of package (Name: AdobePhotoshop23-Core_x64 Version: 23.0.2.101). Error code: '183'
ERROR: CreateProcess failed! Error: 5
WARN: Unable to run program "C:\Program Files\Adobe\Adobe Photoshop 2022\PhotoshopPrefsManager.exe"
-------------------------------------------------------------------------------------

System info:

Windows 10 Enterprise 1909

HP EliteBook 840 G5

16.00 GB

Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz

Windows

This topic has been closed for replies.

Jumpenjax

Community Expert

https://helpx.adobe.com/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

Lee- Graphic Designer, Print Specialist, Photographer

A

Anonymous

Hi @Jumpenjax tnx for the reply and mentionind a possible fix It's the Adobe CC app, not XD.

But as mentioned above, I keep using the old version which works ok for me. Don't want to spend much more time on this. I can always install the package on my private PC if needed.

I've sent the issue to our IT Workforce Team so they can check out further without bothering me 😉

Tnx

Ged_Traynor

Community Expert

"by deleting the Photoshop folder and trying it again. Still having the same issue. Are there any other folders/files that might need to get deleted first"

What Photoshop folders did you actually delete, it's not a good idea to delete folders, programs should only be uninstalled in the correct manner.

You'll need to get your IT team with Admin access to use this tool to completely removed Photoshop and then reinstall

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

As for the error you're getting take a look here

https://helpx.adobe.com/download-install/kb/fix-error-183.html

A

Anonymous

Hi, tnx for your quick response.

We followed the steps mentioned on Fix error 183 in the Creative Cloud desktop app (adobe.com) where in step 3 it says "Any other folder: Delete or rename the folder.". So we deleted "C:\Program Files\Adobe\Adobe Photoshop 2022\" and installing again, without succes.

So you still advise us to use the CC Cleaner Tool?

Tnx

Rick

Ged_Traynor

Community Expert

This is the folder mentioned in the article to delete "Adobe Creative Cloud Experience" there's no mention of this path in the article "C:\Program Files\Adobe\Adobe Photoshop 2022\"

So the wrong folder was deleted, you will need to use the Adobe cleaner tool from the link I posted above

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