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Participant
Jun 24, 2020 11:47 AM UTC
Question

Error messages when trying to use filter Render: Picture Frame

When I try to use the filter Render: Picture Frame, I get two sequential error messages:

 

Error - Graphics Initialization Error - Failed to locate preferred Metal Device

 

then, after closing that:

 

Error -29 Uncaught Exception

Line: 6104

->    Engine.render (api)

screenshots attached

 

Running Photoshop CC on MacPro Early 2009

MacOS HighSierra 10.13.06

3.33 GHz 6-Core Intel Xeon

32 GB 1066 MHz DDR3

NVIDIA GeForce GT 120 512 MB

 

Any help would be appreciated. Adobe should not rely so much on a community board to find solutions for its problems. There seem to be lots of issues with this latest Photoshop update.

 

 

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5 replies

Participant
Jul 27, 2020 10:34 AM UTC

Any update on this as I just updated from PS 2019 to 20202 latest version and this has happened (I'm using fill >seamless pattern with script function)

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Legend
Jun 24, 2020 1:28 PM UTC

I had the same problem. It also occurs when trying to use filter Render > Trees. I also could not use the Rotate view tool and probably many other functions as well. PS does not see my graphics card. Check in Preferences > Performance if your PS sees the card. It should be listed on Detected graphics Processor. 

I have Windows 7.

When I went back to version 21.1.2 the problem went away.

 

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Jun 24, 2020 1:39 PM UTC

There are issues with this release on old and not so old GPU's, I've posted about on the feedback forum

https://feedback.photoshop.com/photoshop_family/topics/bug-in-photoshop-version-21-2-not-detecting-older-gpus

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Jun 24, 2020 12:27 PM UTC

Hi

What exact version of Photoshop do you have

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Participant
Jun 24, 2020 1:07 PM UTC

I have Photoshop version 21.2.0

 

Thanks

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