Error while trying to save a file for a second time on a server

Question

I have a MacOS 11.7.1 and Photoshop 24.2. My problem occurs, when I am trying a file for a second time.

It goes like this: I open a picture, I do something and save it.

Then it comes to my mind to change something more in the picture and want to save it again. This does not work, it get the message "Volume Error". An Photoshop generates a file called"Adobe Photoshop 20234488240824437". The info tells me it’s a .jpg just like the file I was working on. All the meta info looks just like it should be for the file I wanted to save. But it has no fileformat appendix.

Even if I try to "save as" and want to replace the existing file, I get the message "Volume error".

The problem only occurs when I try to save on our server (Synology DS215+). If I save locally on my Mac it’s no problem. I can save again and again after every change.

It occurs in all kinds of file formats.

What can pe the problem?

It worked fine when I was woking with an older version of Photoshop under MacOS10.14. But since the update to Big Sur and a newer PS version, I have this problem.

Any help is appreciated.

Kevin Stohlmeyer · Accepted Answer

Hi @stefanc49526855 unfortunately this is not a new problem - it's been an issue for decades.

Officially, Adobe does not support working directly from remote locations (Servers, external drivers, NAS, cloud, etc.)

However, the issue has become more noticeable with Mac OS Catalina, Big Sur, Monterey and Ventura.

The Mac OS Finder is not releasing the data forks causing the file to appear opened by another user when attempting to save.

The workaround you've already figured out - work locally then drag to the Synology to backup.

There are things you can do to help mitigate, but there is no sure-fire solution:

1. Turn off column view in the Finder and disable the preview column.

2. Don't use quick view (spacebar) to preview assets on the drive.

3. Force-quit the Finder and reconnect to the location to clear Finder hooks on the location (risky if Finder does not relaunch).

4. Turn off any syncing/backup functions while working off the location.

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