Exit Code: 6, Ps Cs5 trial install.

Report · May 01, 2010

hi, ive downloaded the trial of Photoshop Cs5 but it wont install, i get to about 10% in the install and then i get "Exit Code: 6".

ill begin with my system specs:

(Swedish language) Windows 7 Ultimate 64-bit

Intel Core 2 Duo E6600 @ 2.40GHz 2.39GHz

4GB Ram

Ati Radeon x1950xTx

Asus P5B deluxe motherboard

1680x1050 Acer P223w screen.

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i've cleaned my regestry for problems with "Glarysoft Regestry repair", disabled my ESET NOD32 anti-vir, ran the setup as Administrator, choose to install as trial but i get to about 10% and i get Exit Code: 6.

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this is what the log file said:

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 58 error(s), 58 warning(s)

WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}

WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}

WARNING: Payload cannot be installed due to dependent operation failure

ERROR: The following payload errors were found during install:

ERROR: - Adobe CSXS Infrastructure CS5: Install failed

ERROR: - Microsoft_VC90_ATL_x86: Install failed

ERROR: - Adobe Media Player: Install failed

ERROR: - Adobe Linguistics CS5 x64: Install failed

ERROR: - Adobe Photoshop CS5 Support: Install failed

ERROR: - Adobe Bridge CS5: Install failed

ERROR: - Microsoft_VC80_ATL_x86: Install failed

ERROR: - Recommended Common Fonts Installation x64: Install failed

ERROR: - AdobePDFL x64 CS5: Install failed

ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed

ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed

ERROR: - Adobe XMP Panels CS5: Install failed

ERROR: - Photoshop Camera Raw: Install failed

ERROR: - AdobeColorCommonSetCMYK: Install failed

ERROR: - Adobe Mini Bridge CS5: Install failed

ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed

ERROR: - AdobeColorJA CS5: Install failed

ERROR: - Adobe ReviewPanel CS5: Install failed

ERROR: - Photoshop Camera Raw (64 bit): Install failed

ERROR: - Microsoft_VC90_MFC_x86: Install failed

ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure

ERROR: - Suite Shared Configuration CS5: Install failed

ERROR: - Adobe Linguistics CS5: Install failed

ERROR: - PDF Settings CS5: Install failed

ERROR: - DeviceCentral: Failed due to Language Pack installation failure

ERROR: - AdobeTypeSupport CS5: Install failed

ERROR: - AdobeColorVideoProfilesCS CS5: Install failed

ERROR: - AdobeColorCommonSetRGB: Install failed

ERROR: - Adobe Player for Embedding x64: Install failed

ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure

ERROR: - Required Common Fonts Installation x64: Install failed

ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed

ERROR: - Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB: Install failed

ERROR: - Adobe CSXS Extensions CS5: Install failed

ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed

ERROR: - AdobeOutputModule: Install failed

ERROR: - Microsoft_VC80_CRT_x86: Install failed

ERROR: - AdobeCMaps x64 CS5: Install failed

ERROR: - AdobeTypeSupport x64 CS5: Install failed

ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed

ERROR: - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed

ERROR: - AdobeColorEU CS5: Install failed

ERROR: - AdobePDFL CS5: Install failed

ERROR: - AdobeCMaps CS5: Install failed

ERROR: - AdobeColorNA CS5: Install failed

ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed

ERROR: - Required Common Fonts Installation: Install failed

ERROR: - Adobe SwitchBoard 2.0: Install failed

ERROR: - Microsoft_VC80_MFC_x86: Install failed

ERROR: - AdobeColorPhotoshop CS5: Install failed

ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed

ERROR: - Recommended Common Fonts Installation: Install failed

ERROR: - Adobe Extension Manager CS5: Install failed

ERROR: - Adobe ExtendScript Toolkit CS5: Install failed

ERROR: - Adobe AIR: Install failed

-------------------------------------------------------------------------------------

Help would be much appriciated

/Andreas

Report · May 03, 2010

I had the same problem for the las three days. I then ran all the MSI installs separately and it installed both Photoshop 32 and 64, albeit with some errors:

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 2 warning(s)

WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}

WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}

ERROR: The following payload errors were found during install:

ERROR: - Adobe Media Player: Install failed

ERROR: - AdobeHelp: Install failed

ERROR: - Adobe AIR: Install failed

-------------------------------------------------------------------------------------

THANKS!!

Jose Suro

Report · May 03, 2010

@Jose Suro: Is your Photoshop working fine inspite of install errors ?

Report · May 03, 2010

Yes it is.

Jose

Report · Oct 13, 2010

There are few components missing.

You can install the individual components separately.

For Adobe Media Player: http://www.adobe.com/products/mediaplayer/?promoid=DJDZD

For Adobe Air: http://get.adobe.com/air/?promoid=BUIGQ

For AdobeHelp: Inside the downloaded folder under "Payloads" folder You will find a folder named "AdobeHelp". Inside the folder you will find the installation file for Adobe Help.

Report · May 03, 2010

i got a PM by someone named KarenStores, who said she worked

in the store, she asked me about my checksums on my download (if the files where correctly downloaded and not broken), they where (what i could see) correct and if so, we may have someone at (adobe?) who could help us get in contact with the devs (or what it now is called) or adress this problem to someone who could help us to solve it.

/Andreas

Report · May 03, 2010

I am facing the exact same problem as the first post person was ??

did his problem got solved if yes then wats the solution if not then shame on you Adobe !!

Report · May 03, 2010

@rootadmin21- Are you also observing exit code 6 while installing. Can you please try to run "Microsoft_VC80_ATL_x86.msi" present inside "AdobePhotoshop12-English\payloads\Microsoft_VC80_ATL_x86" of your setup folder and let me know the results.

Note: This issue seems to be due to the inability of VC runtimes to run on machine with insufficient write previliges.Morover , we are in discussion with the first user who faced this problem.

Report · May 04, 2010

When install Microsoft_VC80_CRT_x86 and Microsoft_VC80_ATL_x86 an error:

Made as saying nightmarebr, it did not help.Tried to run as administrator, it also does not help.

Report · May 04, 2010

This is a permissions issue. The user you're logged in as, compounded

by a program error does not have enough permissions to run the MSI installation programs. There are more than ten of them.

I had the same problem until I followed the instructions on the first page of this thread and PS 32 an 64 installed successfully, some other software like Adobe Air and Help still had errors but I can run PS without problems. Here's what I did.

After the download I ran the Photoshop_12_LS1.exe program and told it to place the installation folder on the Desktop. After this, I started Windows Explorer, pointed to the CS5 folder on the Desktop and did a search on ".MSI". All the MSI installation files came up by themselves. I then started at the top, and one by one right clicked on them and selected "Run as Administrator". The files that were not already installed ran through the installation straight through. Apparently I had some of them already installed and the install program gave me three options, I chose the "Repair Installation" option for those. They also ran all the way through. The last two in the list did not run but the were not "VC" files and I got a message to run those through the normal "Setup.exe" program - no problems there.

Once finished with all the MSI files, I went in the CS5 folder and right clicked on "Setup.exe" and ran it as Administrator. I selected Install Trial, although I already have my Registration key. Both PS 32 and 64 installed. After I started PS I entered my Registraion Key and everything has been fine so far.

Hope this helps,

Best,

Jose

Report · May 04, 2010

Try installing the newest microsoft visual C++ redistributable package first

http://www.microsoft.com/downloads/en/confirmation.aspx?familyId=bd512d9e-43c8-4655-81bf-9350143d5867&displayLang=en (x64)

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84 (x86)

Tried this when I notice that some of the reg keys are not available at my regedit.So I lurk around and see if there's any other software that might be suffer from this as well.

Now after installing it I manage to install all the .msi files without much problem.Same goes to the CS5 installation process afterwards.Feels good man

Report · May 04, 2010

I installed these two updates that you gave, but when I install Microsoft_VC80_CRT_x86 and Microsoft_VC80_ATL_x86 an error.

Report · May 04, 2010

If that's the case then try checking up the solution at page 1 then?

Report · May 04, 2010

If I correctly understood your question ( I do not know much english), I did as written in the solution on the first page, but this also does not help.

Report · May 04, 2010

Hitman66 wrote:
Try installing the newest microsoft visual C++ redistributable package first
http://www.microsoft.com/downloads/en/confirmation.aspx?familyId=bd512d9e-43c8-4 655-81bf-9350143d58... (x64)
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a7b7a05e -6de6-4d3a-a423-37b... (x86)
...

absolutley, i will try to do that to see if it works, but unfortunately my powersupply blew up as i was gaming today (it was a loud bang from the machine, i swear i jumped a few feet up the air when it happend. haha). so no more trying to get photoshop installed this week atleast. aint it great, just as you need your computer it gets broken.

/andreas

Report · May 04, 2010

We would like to have a look into the machine of users who are facing permission issue. It will help us in narrowin down the exact root cause to the point and provide its solution.

So far it has been traced out to permission issue becase of which VC runtimes are not able to install. Please send email to my id if you are online and willing to setup a session.

Thanks..

Report · May 07, 2010

You might want to look closely at how the CS5 setup.exe program handles trying to overwrite VC files that are already installed in the user's machine. Seems to me that this would be where permissions would be required. I had about four or five of those come up when I installed the VC files separately.

Best,

Jose

Report · May 07, 2010

Also no luck for me, tried everything.... registry editing, moving setup files, redownloading entire package, changed permissions... still a no go.

Windows 7 x64.

Report · May 07, 2010

FAPP, wiping the HD clean and starting with a new installation of Win7 seems advisable, although odious.I would also try to eliminate any HW issues. Check the HD for errors, and do a RAM test with Mem86 for starters.

You might also want to go back to an earlier Restore point.

Report · May 07, 2010

I think that format and a fresh new install is the only way to succeed... damn, I've too much backups to do

Report · May 07, 2010

@Uzirox:Why not let someone from Adobe setup a connect session with you and just for a chance let them try.

Report · May 07, 2010

I would second that so long as the person really knows what they are doing.

On the many platforms and OS's I have run validation exercises, re-install the OS was de rigueur. But then, we had few programs and apps to re-install so it wasn't a big deal. (But then, I was being paid to do it so it's "Yes boss, whatever you say boss! )

I am running CS5 on two OS's, XP and Win7 64 as dual boot and found no problems with installations. But for Win 7, I maintain a lean machine so I can re-install if necessary. XP, well, it's been on my machine since Columbus was a midshipman!

Again, look to ram, hd and possibly the video card for problems as well.

Report · May 06, 2010

installing the Visual C++ Redistributable package solved the problem for me. I'm on: Windows 7 x86

Report · May 06, 2010

none of those sollution work for my case...

from registry editing to that visual c++ 2010 installation.

i am using windows 7 32bit.

my installation always stuck here:

why?

and no offense,

my question, why adobe installation is so annoying?

it always extracting first before installation goes by (2 step: extracting and installing).

why don't you guys create a normal installer?

Report · May 06, 2010

I Get stuck at exactly 10%.

Report · May 06, 2010

after installing the VC package try transfer all the installer data into your OS drive.Then afterwards try to install the .msi files one by one and see if you still got any prob with it.

Exit Code: 6, Ps Cs5 trial install.

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