Exit Code: 6, Ps Cs5 trial install.

Report · May 01, 2010

hi, ive downloaded the trial of Photoshop Cs5 but it wont install, i get to about 10% in the install and then i get "Exit Code: 6".

ill begin with my system specs:

(Swedish language) Windows 7 Ultimate 64-bit

Intel Core 2 Duo E6600 @ 2.40GHz 2.39GHz

4GB Ram

Ati Radeon x1950xTx

Asus P5B deluxe motherboard

1680x1050 Acer P223w screen.

--------------------------------------------------------------------------

i've cleaned my regestry for problems with "Glarysoft Regestry repair", disabled my ESET NOD32 anti-vir, ran the setup as Administrator, choose to install as trial but i get to about 10% and i get Exit Code: 6.

--------------------------------------------------------------------------

this is what the log file said:

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 58 error(s), 58 warning(s)

WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}

WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}

WARNING: Payload cannot be installed due to dependent operation failure

ERROR: The following payload errors were found during install:

ERROR: - Adobe CSXS Infrastructure CS5: Install failed

ERROR: - Microsoft_VC90_ATL_x86: Install failed

ERROR: - Adobe Media Player: Install failed

ERROR: - Adobe Linguistics CS5 x64: Install failed

ERROR: - Adobe Photoshop CS5 Support: Install failed

ERROR: - Adobe Bridge CS5: Install failed

ERROR: - Microsoft_VC80_ATL_x86: Install failed

ERROR: - Recommended Common Fonts Installation x64: Install failed

ERROR: - AdobePDFL x64 CS5: Install failed

ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed

ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed

ERROR: - Adobe XMP Panels CS5: Install failed

ERROR: - Photoshop Camera Raw: Install failed

ERROR: - AdobeColorCommonSetCMYK: Install failed

ERROR: - Adobe Mini Bridge CS5: Install failed

ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed

ERROR: - AdobeColorJA CS5: Install failed

ERROR: - Adobe ReviewPanel CS5: Install failed

ERROR: - Photoshop Camera Raw (64 bit): Install failed

ERROR: - Microsoft_VC90_MFC_x86: Install failed

ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure

ERROR: - Suite Shared Configuration CS5: Install failed

ERROR: - Adobe Linguistics CS5: Install failed

ERROR: - PDF Settings CS5: Install failed

ERROR: - DeviceCentral: Failed due to Language Pack installation failure

ERROR: - AdobeTypeSupport CS5: Install failed

ERROR: - AdobeColorVideoProfilesCS CS5: Install failed

ERROR: - AdobeColorCommonSetRGB: Install failed

ERROR: - Adobe Player for Embedding x64: Install failed

ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure

ERROR: - Required Common Fonts Installation x64: Install failed

ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed

ERROR: - Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB: Install failed

ERROR: - Adobe CSXS Extensions CS5: Install failed

ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed

ERROR: - AdobeOutputModule: Install failed

ERROR: - Microsoft_VC80_CRT_x86: Install failed

ERROR: - AdobeCMaps x64 CS5: Install failed

ERROR: - AdobeTypeSupport x64 CS5: Install failed

ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed

ERROR: - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed

ERROR: - AdobeColorEU CS5: Install failed

ERROR: - AdobePDFL CS5: Install failed

ERROR: - AdobeCMaps CS5: Install failed

ERROR: - AdobeColorNA CS5: Install failed

ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed

ERROR: - Required Common Fonts Installation: Install failed

ERROR: - Adobe SwitchBoard 2.0: Install failed

ERROR: - Microsoft_VC80_MFC_x86: Install failed

ERROR: - AdobeColorPhotoshop CS5: Install failed

ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed

ERROR: - Recommended Common Fonts Installation: Install failed

ERROR: - Adobe Extension Manager CS5: Install failed

ERROR: - Adobe ExtendScript Toolkit CS5: Install failed

ERROR: - Adobe AIR: Install failed

-------------------------------------------------------------------------------------

Help would be much appriciated

/Andreas

Report · Aug 01, 2010

you mean _MFX_ or _MFC_?

Report · Aug 01, 2010

There are different ones I had to run MFX installer on a 32bit machine

and then ran setup and this worked for me.

Do you have error log file

>>> NHG1990 <forums@adobe.com> 2/08/2010 9:05 am >>>

you mean __ or MFC?

Report · Aug 01, 2010

Yeah, its posted above. When I try to manually install I get the error :Error 1935. An Error occurred during the installation of assembally component. {8EC68A92-82C2-3155-AC1B-C9A683B6D64E}. HRESULT: 0x800736B3. (This was when I tried to install Microsoft_VC90_MFC_x86_x64.

Report · Aug 01, 2010

There is a folder when you open the actual CD to get to the setup file that has all the installer file with .msi ext. Find the one that relates to your error and run it.

If it is the MFX or MFC that is failing to run then run it manually

>>> NHG1990 <forums@adobe.com> 2/08/2010 9:23 am >>>

Yeah, its posted above. When I try to manually install I get the error :Error 1935. An Error occurred during the installation of assembally component. {8EC68A92-82C2-3155-AC1B-C9A683B6D64E}. HRESULT: 0x800736B3. (This was when I tried to install Microsoft_VC90_MFC_x86_x64.

Report · Sep 23, 2010

Hi NHG1990 ,

Please specify the OS on which you are trying to install the product. If it is windows 7

copy the trustedinstaller.exe from the following location from windows 7

location: C:\Windows\winsxs\amd64_microsoft-windows-trustedinstaller_31bf3856ad 364e35_6.1.7600.16385_none_ed02252b66d7bca2

and copy it to
c:\windows\servicingdirectory.

and then run sfc /scannnow.

Regards

Hitesh Mohan Agarwal

Report · Sep 23, 2010

Hi NHG1990 ,

Please specify the OS on which you are trying to install the product. If it is windows 7

copy the trustedinstaller.exe from the following location from windows 7

location:   C:\Windows\winsxs\amd64_microsoft-windows-trustedinstaller_31bf3856ad    364e35_6.1.7600.16385_none_ed02252b66d7bca2

and copy it to
c:\windows\servicingdirectory.

and then run sfc /scannnow.

Regards

Hitesh Mohan Agarwal

Report · Aug 01, 2010

as I just said, the above error is the error I get when I try to manually install certain MSI files.

Report · Aug 01, 2010

what other msi files do you have

>>> NHG1990 <forums@adobe.com> 2/08/2010 9:33 am >>>

as I just said, the above error is the error I get when I try to manually install certain MSI files.

Report · Aug 02, 2010

These are the MSI's I have. Some install, some fail.

Report · Aug 02, 2010

Ok, as a process of elimination, how did you run it and where did you run if from

Did you go into the directory and run eg: Microsoft_MFC_x86_x64.msi ?

>>> NHG1990 <forums@adobe.com> 2/08/2010 9:11 pm >>>

http://forums.adobe.com/servlet/JiveServlet/showImage/36112/msis.JPG

These are the MSI's I have. Some install, some fail.

Report · Aug 03, 2010

Even if i go into the directory the MSI is located in and try to install it it fails with this message:

Report · Aug 03, 2010

I found some evidence online that error code 0x800736B3 is associated with failures to install assemblies due to iTunes and QuickTime being installed. Do you have these applications installed? What happens if you remove them?

-Noel

Report · Aug 03, 2010

Dont have Itunes as to the quick time im not sure.

Report · Aug 03, 2010

okay guys.

i think i found my problem installing this photoshop.

after my small trial, installing windows 7 over and over again...

i cannot complete installing Ps CS5 because, i have ESRI ArcGIS 9.3 installed in my machine.

i don't know somehow ArcGIS ruined my windows so it cannot install Ps CS5.

if i re-install my windows, and after that i install Ps CS5.. there's no problem.

but if i re-install my windows, and i install ArcGIS 9.3 and then Ps CS5... this installation problem appears.

Report · Aug 04, 2010

Still no luck, The string my errors return is different each time but the HRESULT is always the same: 0x800736B3

Report · Aug 06, 2010

Anyone? Please, this is really becoming an issue not being able to use Photoshop...

Report · Aug 06, 2010

NHG1990 wrote:
Anyone? Please, this is really becoming an issue not being able to use Photoshop...

Hi NHG1990,

Have you tried out the steps mentioned in this kb document : http://kb2.adobe.com/cps/403/kb403969.html

In case it does not work then i would like to have a remote session with you in order to resolve this problem.

Regards

Anshum

Report · Aug 07, 2010

Hi, none of that helped either, you wanna schedule a session?

Report · Aug 08, 2010

NHG1990 wrote:
Hi, none of that helped either, you wanna schedule a session?

Please provide me your email id where i can send you the details. Also will it be feasible for you to setup a connection today ?

Report · Aug 09, 2010

Yep, I can do today whenever. I've sent an e-mail to anshum (at) adobe.com with my e-mail.

Report · Aug 20, 2010

i dont know why but it worked for me to name one of my harddrives to (H:/)

then it installed correctly

hope it works for you also!

Report · Aug 24, 2010

Hello,

I'm just like everyone else on this thread and am having some major issues installing the CS5 Web Premium suite. My job bought a license for my work pc and am attempting to install the dvd software with at home rights. I have an Intel i7 Sony laptop with 4gb ram running windows 7 ultimate. Below is what I'm receiving when I attempt to install the software:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 97 error(s), 95 warning(s)

WARNING: Payload cannot be installed due to dependent operation failure

ERROR: The following payload errors were found during install:

ERROR: - Adobe CSXS Infrastructure CS5: Install failed

ERROR: - Microsoft_VC90_ATL_x86: Install failed

ERROR: - Adobe Media Player: Install failed

ERROR: - SiteCatalyst NetAverages: Install failed

ERROR: - Firefox Plugin CS5: Install failed

ERROR: - Adobe Linguistics CS5 x64: Install failed

ERROR: - Microsoft_VC90_CRT_x86: Install failed

ERROR: - Adobe Photoshop CS5 Support: Install failed

ERROR: - Adobe Bridge CS5: Install failed

ERROR: - Microsoft_VC80_ATL_x86: Install failed

ERROR: - Recommended Common Fonts Installation x64: Install failed

ERROR: - Adobe Flash CS5_AdobeFlash11-en_USLanguagePack: Install failed

ERROR: - Adobe Fireworks CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Flash Builder: Install failed

ERROR: - AdobePDFL x64 CS5: Install failed

ERROR: - DeviceCentral_DeviceCentral3LP-en_US: Install failed

ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed

ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-en_US: Install failed

ERROR: - Adobe XMP Panels CS5: Install failed

ERROR: - Adobe Player for Embedding: Install failed

ERROR: - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure

ERROR: - Photoshop Camera Raw: Install failed

ERROR: - AdobeColorCommonSetCMYK: Install failed

ERROR: - Adobe Fireworks CS5_AdobeFireworks11en_USLanguagePack: Install failed

ERROR: - AdobeHelp: Install failed

ERROR: - Camera Profiles Installer: Install failed

ERROR: - Adobe Flash Player 10 Plugin: Install failed

ERROR: - Adobe Contribute CS5_AdobeContribute6en_USLanguagePack: Install failed

ERROR: - Adobe Mini Bridge CS5: Install failed

ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed

ERROR: - IE Plugin CS5: Install failed

ERROR: - Adobe Photoshop CS5 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed

ERROR: - AdobeColorJA CS5: Install failed

ERROR: - Adobe ReviewPanel CS5: Install failed

ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed

ERROR: - Adobe BrowserLab CS Live: Install failed

ERROR: - Photoshop Camera Raw (64 bit): Install failed

ERROR: - iPhone Publishing: Install failed

ERROR: - Microsoft_VC90_MFC_x86: Install failed

ERROR: - CSXS Story Extension: Install failed

ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure

ERROR: - Adobe Media Encoder CS5 X64: Install failed

ERROR: - Adobe Photoshop CS5 English Language Pack_AdobePhotoshop12-en_US: Install failed

ERROR: - Suite Shared Configuration CS5: Install failed

ERROR: - Adobe Linguistics CS5: Install failed

ERROR: - PDF Settings CS5: Install failed

ERROR: - DeviceCentral: Failed due to Language Pack installation failure

ERROR: - AdobeColorEU CS5: Install failed

ERROR: - AdobeTypeSupport CS5: Install failed

ERROR: - AdobeColorVideoProfilesCS CS5: Install failed

ERROR: - Adobe Flash Fonts1: Install failed

ERROR: - AdobeColorCommonSetRGB: Install failed

ERROR: - Adobe Player for Embedding x64: Install failed

ERROR: - Office Plugin CS5: Install failed

ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure

ERROR: - Adobe Flash Player 10 ActiveX: Install failed

ERROR: - Required Common Fonts Installation x64: Install failed

ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed

ERROR: - Adobe CSXS Extensions CS5: Install failed

ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed

ERROR: - AdobeOutputModule: Install failed

ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed

ERROR: - Microsoft_VC80_CRT_x86: Install failed

ERROR: - AIR2 For Adobe Flash Pro_AIR2_Flash11-en_US: Install failed

ERROR: - AdobeCMaps x64 CS5: Install failed

ERROR: - AdobeTypeSupport x64 CS5: Install failed

ERROR: - Adobe Illustrator CS5: Failed due to Language Pack installation failure

ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed

ERROR: - DynamiclinkSupport: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed

ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed

ERROR: - AdobePDFL CS5: Install failed

ERROR: - HIL Help Search: Install failed

ERROR: - AdobeCMaps CS5: Install failed

ERROR: - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure

ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed

ERROR: - Required Common Fonts Installation: Install failed

ERROR: - Creative Suite 5 Web Premium: Install failed

ERROR: - Adobe SwitchBoard 2.0: Install failed

ERROR: - Adobe Flash CS5: Failed due to Language Pack installation failure

ERROR: - Microsoft_VC80_MFC_x86: Install failed

ERROR: - AdobeColorNA CS5: Install failed

ERROR: - AdobeColorPhotoshop CS5: Install failed

ERROR: - Adobe Illustrator CS5_AdobeIllustrator15en_USLanguagePack: Install failed

ERROR: - Pixel Bender Toolkit: Install failed

ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed

ERROR: - Adobe Contribute CS5: Failed due to Language Pack installation failure

ERROR: - Players For Adobe Flash Pro: Install failed

ERROR: - Recommended Common Fonts Installation: Install failed

ERROR: - Adobe Dreamweaver CS5_AdobeDreamweaver11en_USLanguagePack: Install failed

ERROR: - Adobe Extension Manager CS5: Install failed

ERROR: - AdobeJRE: Install failed

ERROR: - Adobe Flash Catalyst CS5: Install failed

ERROR: - Adobe ExtendScript Toolkit CS5: Install failed

ERROR: - TLF For Adobe Flash Pro: Install failed

ERROR: - Adobe AIR: Install failed

-------------------------------------------------------------------------------------

I've tried pretty much everything that has been suggested in this thread, but am completely stuck. If anyone could help me, I'd greatly appreciate it.

Thanks in advance

Report · Aug 24, 2010

My understanding, from what you wrote, is that you do not have admin rights on the laptop? That causes a lot of problems because PS CS5 needs the correct security levels to install.

Now, if you are admin (or try this anyways) is to put the disk in the drive and choose to explore disk. Look for the .exe file (should be in the PS folder?). Right click on this and choose run as Admin. Running software as admin is different then being admin on the computer.

Before you install ensure anti-virus is turned off. If running Windows Defender turn that off.

Try turning off the firewall on the computer before install.

If you have a external hard drive connected then disconnect it.

Report · Aug 24, 2010

dec9, thanks for the response. i made sure i was logged into my PC as an admin, ran the exe file as administrator and made sure firewall, antivirus and defender were off but I'm still not able to install the CS5 Web Premium Suite. Whenever I get to the below screen, it always stops and I get the Exit: 7 error. Please let me know if you have any other suggestions:

Thank you.

Report · Nov 03, 2010

Try This!

"Windows Modules Installer" service set to "Start Manually" if set as "Disabled".

Exit Code: 6, Ps Cs5 trial install.

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