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A
alexcristo
Inspiring
August 21, 2018
해결됨

Export As... dialogue box completely black [in PS 2018]

  • August 21, 2018
  • 4 답변들
  • 9883 조회

Hello

 

When I select File -> Export -> Export As... I get just a black dialogue box. [see screenshot]  Any ideas on how to fix this? I've tried quitting and relaunching Photoshop to no avail. Thanks for your help.

 

이 주제는 답변이 닫혔습니다.
최고의 답변: alexcristo

From Adobe support:

We have raised this issue to the dev team and they have confirmed that it an rendering issue with GPU's on Mac machine with HiDPi displays.

With the next release, this might get fixed.

4 답변

I
Ivan25845553on4w
Participant
August 28, 2022

Guys, I think I kinda have found the solution for my win 10 notebook. I checked compatibility with windows 8 in properties to .exe file. Give it a try

    M
    mattp70582599
    Participant
    May 11, 2022

    I know that this topic is now a few years old but I have found a way of fixing this which worked for me in 2022. Without PS running, right-click on the app and select 'get info'. In the 'general' section, tick the box to select "open in low resolution". Close that window and open Photoshop. Personally, I can't see any difference in performance but I am just a casual user, power editors might be able to notice. Anyway, I hope this helps.

    M
    moxychicken
    Participant
    May 14, 2022

    I'm still having the same problem, and unfortunately your suggestion doesn't work on my Macbook pro, using PS CC2019. Tried various other solutions suggested on this thread and others, but no success. Will try uninstall and reinstall as last resort.

     

    This is a screen-shot. I get this for every filter that requires a dialog box.

      M
      mattp70582599
      Participant
      May 14, 2022

      Are you able to use a second screen? If so, does the problem still happen on the second screen?

      A
      alexcristo작성자답변
      Inspiring
      September 7, 2018

      From Adobe support:

      We have raised this issue to the dev team and they have confirmed that it an rendering issue with GPU's on Mac machine with HiDPi displays.

      With the next release, this might get fixed.

      A
      Admirable_Buttercup01AC
      Participating Frequently
      June 6, 2019

      I see this thread is from last year, but suddenly today my Photoshop CC 2019 is doing the same thing. "Export as" gives me a black box. I've tried resetting my preferences, quitting, nothing helps.

      Any ideas?

      Thank you!

      gener7
      Community Expert
      gener7Community Expert
      Community Expert
      June 6, 2019

      Resizing the dialog box is an idea. It might force it to render.

      Going into Preferences > Performance > GPU > Advanced Settings and tamping down the Drawing mode to Normal or Basic

      might work.

      Lastly  Export > Save for Web (Legacy) will do basically the same thing.

      A
      Anonymous
      August 21, 2018

      Hi

      Have you tried resetting Photoshop preferences

      A
      alexcristo작성자
      Inspiring
      August 21, 2018

      Thanks for taking the time to help me out.

      I tried that and it didn't seem to work. I also tried uninstalling and reinstalling Photoshop which didn't work either.

      Anything else I could try?

      Thanks.

      gener7
      Community Expert
      gener7Community Expert
      Community Expert
      August 22, 2018

      Try  Export > Export Preferences   Do you see a dialog?  If so, hold down the Alt or Option key and watch the Cancel button change to "Reset". Then click on Reset.

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