Skip to main content
Inspiring
August 4, 2022
Answered

Export Issue for GIFS Photoshop

  • August 4, 2022
  • 12 replies
  • 574 views

I always save my GIFS 
-File
-Export
-Save for Web (Legacy)

I'm continuing to get an error message. I have the most updated version of Photoshop. Not sure why I'm getting an error all of a sudden. I tried restarting my computer, still getting the error. 

My workaround is rendering video and saving as a .mov but I'd like to fix the error issue. 

This topic has been closed for replies.
Correct answer TinyHousePhoto

Hey Cory, Thanks so much for your help. My friend actually found the proble. I have Dropbox Backup running on my mac and apparently Adobe and Dropbox are not compatible. My gifs are saving like normal now that my online backup isn't running. 

Something for Adobe to fix?

12 replies

TinyHousePhotoAuthorCorrect answer
Inspiring
August 11, 2022

Hey Cory, Thanks so much for your help. My friend actually found the proble. I have Dropbox Backup running on my mac and apparently Adobe and Dropbox are not compatible. My gifs are saving like normal now that my online backup isn't running. 

Something for Adobe to fix?

CShubert
Community Manager
Community Manager
August 11, 2022

Hi @TinyHousePhoto , would you be able to share a file that the team could test that is giving you this error?

 

Thank you,

Inspiring
August 11, 2022

It has nothing to do with the External Harddive. There's 3TB available storage on it (it's a 4TB harddrive). 

Like I said, I've been making gifs and saving them the same way for the last five years and all of a sudden last week I'm unable to save them. Nothing on my computer or external has changed. 

Inspiring
August 11, 2022

https://community.adobe.com/t5/photoshop-ecosystem-discussions/save-for-web-error-mac-os-catalina/td-p/10808909

apparently I'm not the only one having this issue. 

I've tried saving to my external, my desktop, my documents. I really hope Adobe can fix this bug because Photographers are struggling with social media and having to provide "video" now and not being able to make gifs is REALLY FRUSTRATING. 

CShubert
Community Manager
Community Manager
August 11, 2022

Hi @TinyHousePhoto curious if you get the same error when saving to the local machine HD?  If you eject the external HD and then plug it back in, do you get the same error with this workflow?  What is your external HD device brand/model?

 

Thank you,

Inspiring
August 11, 2022

23.4.2 
Mac Montery version 12.5
I save them to my external harddrive 

I've been doing it the same way for the last five years and all of a sudden I'm getting this erorr. 

Legend
August 11, 2022

Ok...

1. What is your exact version of Photoshop (numbers, please, not "latest" or "updated")

2. What is your operating system

3. Exactly where are you trying to save these GIF files?

Inspiring
August 11, 2022

It says "Adobe save for web error"
Could not complete this operation. A write permissions error has ocurred. 

Legend
August 4, 2022

Or you could tell us what it says. 

Legend
August 4, 2022

There's no screen shot, sorry. Did you try to attach to an email? That won't work. You have to attach it as a forum.