Export Save For Web (Legacy ) suddenly not working - Windows 10, Photoshop Version 25.11.0

[FloridaGal]

I've been using Photoshop since the 1990's and the Save For Web function is critical to my work. For several years now this was made a "legacy" function, thus I use the Alt + Shift + Ctrl + S keys to "export" for web.

Last week this worked fine, today nothing happens when I either use those keys or select the File > Export > Save for Web (Legacy) function.

This is not good. I use this function ALL. THE. TIME.

Would really appreciate help on this!! THANKS.

[Ged_Traynor]

@FloridaGal it's working for me with both the shortcut and going to file > export > save for web, with Photoshop version 25.11 on Windows 11

Have you tried manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[Bojan Živković]

Everything works for me as well, so the problem is likely local to the OP's machine.

[FloridaGal]

Thanks both for the input, very much appreciated. I restarted Photoshop and it worked fine but I've done that a couple of times now, in other words it's a bit flaky. Sometimes it works, sometimes it doesn't. Seems like something going on with my OS. I'll try resetting preferences, thanks for those instruction links.

[Dave MP]

I'm having the same issue with latest version on Windows 11 (fresh install of both). Need to restart PS to bring the function back.

[FloridaGal]

Follow-up: I've been doing some tests and will report back but basically I'm finding if I open Photoshop first, then open the file I want to save for web, the function works fine. It seems like if I double click a file to open it (rather than opening Photoshop first) that's when the function doesn't work. Please note that I haven't tested enough files to confirm this is the case, I'm just saying it seems to be that way. Will report more when I'm sure.

[FloridaGal]

FWIW - having worked with this for a few days, I can confirm that when I double click to open a file from a folder in File Explorer instead of using File > Open within Photoshop, that is when then commands do not work. I have to open Photoshop first, then use its commands to open the file and then Save for Web.