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Exporting Errors

New Here ,
Jun 03, 2022 Jun 03, 2022

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Is anyone else having the issue where when you try to export your project it changes the color or ads red or rectangles over half or all the screen? This has been happening especially when resizing during the export. For example going from 1920x1080 to 1280x720. I am running photoshop version 23.3.2 and on macOS Monterey.

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi @Samantha6322, multiple customers have said that MachinePrefs.psp was causing this issue.

 

1. Quit Photoshop

2. Navigate to Photoshop's Preferences folder. macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

3. Delete the file called MachinePrefs.psp from inside the settings folder

 

Please let us know if this solves your issue.

 

Thanks,

Thank you,
Cory

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New Here ,
Jul 08, 2022 Jul 08, 2022

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This solved my issue for a while, but now the issue has come back when I try to export any file with or without compressing the file during the export.

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New Here ,
Apr 25, 2023 Apr 25, 2023

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Please help this issue is back again

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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@Samantha6322 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

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