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Extremely slow save with Photoshop 24 and MacOS Ventura

New Here ,
Jan 06, 2023 Jan 06, 2023

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I experience very slow save time (about 1 minute) since I upgraded to latest version of Ventura (13.1) and Photoshop (24). The file I'm saving is a simple photo, with couple layers. Sometimes there is progression in percentage, but most of the time it's simply stuck at 99% for the whole save operation duration. I have a MacBook Pro M1 Max. I even tried reinstalling MacOS from scratch and it doesn't work... Photoshop was reinstalled without any user preference: everything is factory settings. I tried reverting to Photoshop 23, and it doesn't work...

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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Try logging into another user account (you may need to make one), still slow? 
Try starting up in Safe mode (hold down Shift Key when booting), still slow? 
You might want to try running a free utility like Onyx: still slow? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Jan 06, 2023 Jan 06, 2023

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I tried another user, it's still slow. Also tried on Safe mode, without success... Again, I tried a fresh install and it's still slow.

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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You could try running the Creative Cloud Cleaner Tool to remove all traces of the Adobe software before reinstalling it (yet again):  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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Have you checked your Apple System preference/Security and Privacy to make sure PS is in the Full Disk Access list and activated (checked)?

Where are you saving to? If external is it formatted properly for Mac OS? Ventura gets wiggy with Windows/Ex-Fat formatting.

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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Did you try this 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

 If it doesn't work, go to Preferences > Performance and uncheck Use Graphics Processor.

maybe this can help 

here are the problems that can be with Ventura 

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

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New Here ,
Jan 06, 2023 Jan 06, 2023

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Thanks for all replies. I'm saving the file locally, right in "Documents" folder. Nothing fancy.  I did try to disable Native Canvas, without success. I didn't try the CC Cleaner tool, but I can't imagine how a OSX reinstall wouldn't do the same... nothing survives an OS reinstall. I simply just formatted the whole computer, installed CC & Photoshop and did the save test: still slow.

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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An OS reinstall will do a lot more, at least a clean install. Did you then use migration assistant?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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@MarieCouleur Did you confirm your Apple System Preferences? That has been the noted resolution in other similar posts.

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New Here ,
Jan 06, 2023 Jan 06, 2023

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@thedigitaldog Didn't use the migration assistant. I really wanted to have clean state... 😞

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New Here ,
Jan 06, 2023 Jan 06, 2023

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@kevin stohlmeyer Yes. That was tried as well...

 

It's all ok for you? You all have M1s?

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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I'm on an M1 with the current release of Photoshop, but I am still on Monterey - there have been so many issues with Ventura I've stayed back to avoid them. Not just with Adobe products either, Microsoft and others too.

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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Hi Marie - just to be clear, that Apple System Prefs setting needs to be on not "tried" or you will have issues. Just wanted to make sure you left it on if it wasnt before.

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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Good but so odd. I'm on an M1, no issues. Can you try an external drive? 

Edit; super important to have those privacy setting invoked.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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