failed to open certain files

New Here ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

Hello,

 

I failed to open certain photoshop files again and again. However, I can open some other photoshop files. Does anyone have any idea how to solve it?Screen Shot 2022-07-25 at 6.33.08 PM.png

TOPICS
macOS

Views

198

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

@Huayi241679257lb4 

 

First: are you adding your email address and sending the report? The engineers read every one that comes in and can actually see the issue.

 

Second: Since you are on a Mac, can you open one of these files with the Preview app?

 

Jane

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

Hello Jane, 

 

thank you so much for your reply. After you mentioned that, I just added my email and sent the report. And yes, I can open these files with the preview app.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hello Jane, 

thank you so much for your reply. After you mentioned that, I just added my email and sent the report. And yes, I can open these files with the preview app.

By @Huayi241679257lb4

 

I can think of two things to try using Preview. First make a copy of your file in Finder and preserve the original.

  • One thing to try is to remove the .psd extension in Finder and open the file in Preview. Choose File > Save and Preview will add the correct extension. Try opening this file in Photoshop.
  • The second is to make another copy of the original and open it in Preview. Go to File > Export. Unfortunately, .psd is not a choice, so try .tiff. Try opening this in Photoshop.
    janee_0-1658844793343.png

 

Let us know the results.

 

Since you have sent the Error Report to Adobe with your email, I'll also tag employee @CoryShubert .

 

Jane

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hello Jane,

 

Thank you so much for the information. Unfortunately, there's the same problem after I tried the first method. With the second method, I can open the TIFF file but there's only 1 layer left and all other layers disappeared. Since there's an animation timeline in the file, so the layers are really important.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hello,

 

Thank you for the information. I did what you said, but still have the problem opening certain files. And yes, i can open these files with preview app.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Is there anything common about the files you can't open e.g. a certain filetype or filesize or from a particular drive.

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hello Dave,

 

Yes, the only common thing abt all the files is they are all "animation files" I edited before. I call them animation files is because there's a timeline inside the files. I opened them successfully before but failed to open them again after i closed them. However, there are some other similar "animation files" which I didn't edit before can be opened successfully. Also, when I sent these certain files to my friends, they can open them successfully.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hi @Huayi241679257lb4 , sorry to hear you are having this issue.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hello, here it is. Sorry for the inconvenience since my default language is Chinese. Also another weird thing is it asked me to start my 7 days free trial or subscribe a plan when I just launched photoshop. But I could use photoshop for free before since I logged in with my student account. Meanwhile, I'm having another problem logging in to creative cloud which I posted another post but haven't got solved. I'm not sure whether these 3 problems have some relevance.

 

 

Adobe Photoshop 版本: 23.2.2 20220304.r.325 49bf0ec x64 启动次数: 57 操作系统:Mac OS 12.4.0 系统结构: Intel CPU 系列: 6,型号: 14,分级: 10 具有 MMX 扩展指令集,SSE 整数,SSE 浮点,SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2,超线程 物理处理器数: 6 逻辑处理器数: 12 处理器速度: 2900 MHz 内建内存: 32768 MB 空闲内存:15436 MB Photoshop 可用的内存: 28796 MB Photoshop 占用的内存: 70 % SAM SDK Version: 2.0.0-main.1010.1 ACP.local Status: - SDK Version: 2.1.0 - Core Sync Status: Unknown - Core Sync Running: Unavailable - Min Core Sync Required: 4.3.66.0 实时编辑客户端 SDK 版本: 3.89.01 Manta 画布: 启用。 别名图层: 停用。 修改键调板: 停用。 远光灯: 停用。 Touch Bar 属性反馈: 启用。 图像拼贴大小: 1024K 图像高速缓存级别: 4 字体预览: 中 HarfBuzz 版本: 2.8.1 TextEngine: 统一文本引擎 ======= GPU
本机 API 稳定: True OpenGL API 稳定: True OpenCL API 稳定: True GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: AMD Radeon Pro Vega 20
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,278 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
显示器: 1 显示边界: 上=0、左=0、下=1080、右=1920 高 DPI 显示器 主显示器 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=49412968 -comment=Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec x64

[478 ms]
Start sniffer 2022-07-26 10:31:46
# Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec x64
sniffer -baseTimeMS=49412968 -comment=Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec x64

{13 ms}
Start platform native
# displays: 1
Display 0
Display: 147069679
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (3,840 2,160)
Physical size: (521.583 293.39)
Pixel size: (0.135829 0.135829)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro Vega 20 index=0 preferred=1)

# devices: 2
Device 0
Name: AMD Radeon Pro Vega 20
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
147069679
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{263 ms}

{263 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 147069679
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (3,840 2,160)
Physical size: (521.583 293.39)
Pixel size: (0.135829 0.135829)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915714 index=1 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro Vega 20 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
147069679
GPU accessible RAM: 4,080 MB
VRAM: 4,080 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.8.54)
Device version: 2.1 (2.1 ATI-4.8.54)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915714
Display mask: 1984
End platform OpenGL
{286 ms}

{286 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 19 2022 18:44:25))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 17 GB / s
Compute score: 64.6203
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro Vega 20 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 19 2022 18:44:25))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 93 GB / s
Compute score: 1,273.84
Device name string: AMD Radeon Pro Vega 20 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{476 ms}

Exit code kExitNormal
End sniffer 2022-07-26 10:31:46
[kStatusNormal, kExitNormal]

[479 ms]
Finish RunAllAPIs

[19105 ms]
Start GetSnifferResult

[19105 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
许可证类型: 试用版 序列号: 试用版 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): off Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off 应用程序文件夹: /Applications/Adobe Photoshop 2022/ Photoshop 暂存盘具有异步 I/O 已启用 暂存卷: 启动,931.5G,64.0G 可用 必需的增效工具文件夹: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ 主要增效工具文件夹: /Applications/Adobe Photoshop 2022/Plug-ins/ 安装的组件: dvametadata.framework dvametadata 14.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.b0f8be90 79.b0f8be90 ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 14.0.0.0 AdobeACE.framework AdobeACE 3.3.0 79.c5c71c0ad. dvanet.framework dvanet 14.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 14.0.0.0 dvascripting.framework dvascripting 14.0.0.0 dvaappsupport.framework dvaappsupport 14.0.0.0 dvaunittesting.framework dvaunittesting 14.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.0 79.d4c2289. AIDE.framework AIDE 2.4.0 79.f1d2aac0 boost_chrono.framework boost_chrono 14.0.0.0 dynamiclink.framework dynamiclink 14.0.0.0 dvaaccelerate.framework dvaaccelerate 14.0.0.0 dvametadataUI.framework dvametadataUI 14.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 14.0.0.0 AdobeBIB.framework AdobeBIB 2.0.4 79.c5c71c0ad. AdobeXMPFiles.framework AdobeXMPFiles 79.b0f8be90 79.b0f8be90 AdobeLinguistic.framework 14.4.1.16bcc02 dvaplayer.framework dvaplayer 14.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 14.0.0.0 AdobeAGM.framework AdobeAGM 5.0.4 79.c5c71c0ad. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.0.5 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.5 79 . 67d41607 dvavulcansupport.framework dvavulcansupport 14.0.0.0 dvacore.framework dvacore 14.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.0 79.d4c2289. dvatransport.framework dvatransport 14.0.0.0 AdobeXMP.framework AdobeXMPCore 79.b0f8be90 79.b0f8be90 AdobeJP2K.framework AdobeJP2K 2.0.5 79.b3b99f7 dvaaudiodevice.framework dvaaudiodevice 14.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 14.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.0.5 79.e954fe6. dvametadataapi.framework dvametadataapi 14.0.0.0 WRServices.framework WRServices 17.2.0 17.2.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.4 79.c5c71c0ad. boost_threads.framework boost_threads 14.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.0.3 79.c5c71c0ad. boost_regex.framework boost_regex 14.0.0.0 boost_program_options.framework boost_program_options 14.0.0.0 dvamediatypes.framework dvamediatypes 14.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 14.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.0.50032 79.5449bfb dvaui.framework dvaui 14.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 14.0.0.0 aifm.framework aifm 26.0.0.670 统一的可扩展性平台 uxp-5.6.1-2-a74472e UPIC 2.3.1 必需的增效工具: BMP 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” Camera Raw 14.2 (1028), Copyright © 2022 Adobe Systems Incorporated - 来自文件“Camera Raw.plugin” Camera Raw 滤镜 14.2 (1028), Copyright © 2022 Adobe Systems Incorporated - 来自文件“Camera Raw.plugin” Cineon 23.2 © 2002-2022 Adobe. All rights reserved. - 来自文件“Cineon.plugin” Dicom 23.2 © 2003-2022 Adobe. All rights reserved. - 来自文件“dicom.plugin” FastCore 例程 23.2 © 1990-2022 Adobe. All rights reserved. - 来自文件“FastCore.plugin” Halide Bottlenecks 23.2 © 2022 Adobe. All rights reserved. - 来自文件“HalideBottlenecks.plugin” HDRMergeUI 23.2, Copyright © 2002-2022 Adobe. All rights reserved. - 来自文件“HDRMergeUI.plugin” HSB/HSL 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” IFF 格式 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” IGES 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“U3D.plugin” JPEG 2000 23.2 © 2001-2022 Adobe. All rights reserved. - 来自文件“JPEG2000.plugin” Material Filter 21.0 © 2019 Adobe. All rights reserved. - 来自文件“MaterialFilter.plugin” Matlab Operation 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“ChannelPort.plugin” MeasurementCore 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“MeasurementCore.plugin” MMXCore 例程 23.2 © 1990-2022 Adobe. All rights reserved. - 来自文件“MMXCore.plugin” NTSC 颜色 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“NTSC Colors.plugin” OpenEXR 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” PCX 23.2 © 1989-2022 Adobe. All rights reserved. - 来自文件“PCX.plugin” Pixar 23.2 © 1989-2022 Adobe. All rights reserved. - 来自文件“Pixar.plugin” Portable Bit Map 23.2 © 1989-2022 Adobe. All rights reserved. - 来自文件“PBM.plugin” PRC 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“U3D.plugin” Radiance 23.2 © 2003-2022 Adobe. All rights reserved. - 来自文件“Radiance.plugin” Spaces 23.2, © 2015-2022 Adobe. All rights reserved. - 来自文件“Spaces.plugin” Substance Suite 21.0 © 2019 Adobe. All rights reserved. - 来自文件“MaterialSuite.plugin” Targa 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” U3D 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“U3D.plugin” “裁剪并拉直照片”滤镜 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 中间值 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 云彩 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“Clouds.plugin” 便条纸 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 偏度 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 凸出 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 分层云彩 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“Clouds.plugin” 切变 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 半调图案 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 喷溅 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 喷色描边 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 图片包滤镜 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“ChannelPort.plugin” 图章 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 基底凸现 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 塑料包装 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 墨水轮廓 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 壁画 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 多处理器支持 23.2 © 1990-2022 Adobe. All rights reserved. - 来自文件“MultiProcessor Support.plugin” 存储为 Web 所用格式 23.2.2, © 1999-2022 Adobe. All rights reserved. - 来自文件“Save for Web.plugin” 导出颜色查找表 23.2 © 2012-2022 Adobe. All rights reserved. - 来自文件“Export3DLUT.plugin” 峰度 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 干画笔 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 平均 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“Average.plugin” 平均值 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 底纹效果 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 强化的边缘 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 彩色半调 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 彩色铅笔 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 影印 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 径向模糊 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 总和 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 成角的线条 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 扩散亮光 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 拼缀图 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 拼贴 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 挤压 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 撕边 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 方差 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 旋转扭曲 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 无线位图 23.2 © 1989-2022 Adobe. All rights reserved. - 来自文件“WBMP.plugin” 晶格化 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 曝光过度 23.2 © 1993-2022 Adobe. All rights reserved. - 来自文件“Solarize.plugin” 最大值 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 最小值 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 木刻 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 极坐标 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 染色玻璃 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 标准偏差 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 水彩 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 水彩画纸 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 水波 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 波浪 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 波纹 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 海报边缘 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 海洋波纹 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 海绵 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 涂抹棒 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 消失点 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“VanishingPoint.plugin” 液化 23.2.2, © 2001-2022 Adobe. All rights reserved. - 来自文件“Liquify.plugin” 深色线条 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 渲染颜色查找网格 23.2 © 2012-2022 Adobe. All rights reserved. - 来自文件“Export3DLUT.plugin” 滤镜库 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 炭笔 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 炭精笔 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 点状化 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 烟灰墨 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 照亮边缘 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 熵 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 特殊模糊 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 玻璃 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 球面化 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 石膏效果 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 粉笔和炭笔 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 粗糙蜡笔 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 纤维 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 纹理化 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 绘图笔 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 绘画涂抹 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 网状 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 置换 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 胶片颗粒 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 脚本支持 23.2, © 2002-2022 Adobe. All rights reserved. - 来自文件“ScriptingSupport.plugin” 自适应广角 23.2.2, © 2014-2022 Adobe. All rights reserved. - 来自文件“Adaptive Wide Angle.plugin” 范围 23.2 © 2006-2022 Adobe. All rights reserved. - 来自文件“statistics.plugin” 裁剪并拉直照片 23.2 © 2003-2022 Adobe. All rights reserved. - 来自文件“CropPhotosAuto.plugin” 调色刀 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 路径到 Illustrator 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 逐行 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 铜版雕刻 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 铬黄 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 镜头光晕 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 镜头校正 23.2.2, © 2002-2022 Adobe. All rights reserved. - 来自文件“Lens Correct.plugin” 镜头模糊 23.2.2, © 2002-2022 Adobe. All rights reserved. - 来自文件“Lens Blur.plugin” 防抖 23.2.2, © 2014-2022 Adobe. All rights reserved. - 来自文件“Shake Reduction.plugin” 阴影线 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 霓虹灯光 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 颗粒 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 风 23.2.2, © 2003-2022 Adobe. All rights reserved. - 来自文件“Standard Multiplugin.plugin” 马赛克拼贴 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 龟裂缝 23.2.2, © 1991-2022 Adobe. All rights reserved. - 来自文件“Filter Gallery.plugin” 可选的和第三方增效工具: 无 重复和禁用的增效工具: 无 未能载入的增效工具: 无 统一的可扩展性平台 - 扩展: Home Screen (已载入) 5.11.0.25 - 来自文件“/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.11.0/” CDO: 1.120.0
CmdN: 1.11.2
CDP: 1.143.0
Projects: 1.3.10 加载时间: 77 毫秒 - 启动时间影响: 264 毫秒 ccx-timeline (已准备) 2.6.41.0 - 来自文件“所需文件夹” CCX Commenting UXP Webview (已载入) 22.4.0.0 - 来自文件“所需文件夹” 加载时间: 18119 毫秒 - 启动时间影响: 0 毫秒 CCX Sharesheet UXP (已准备) 21.2.0.0 - 来自文件“所需文件夹” CC Libraries Panel (已准备) 3.19.237.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_237/” CAPTURE: 2.0.34 STOCK: 4.0.2 Photoshop Cloud Value Dialog (已准备) 1.0.1.0 - 来自文件“所需文件夹” Photoshop UXP Export-As (已准备) 5.6.3.0 - 来自文件“所需文件夹” Photoshop In App Messaging (已载入) 2.4.1.0 - 来自文件“所需文件夹” 加载时间: 18119 毫秒 - 启动时间影响: 0 毫秒 Photoshop Personalization (已载入) 2.0.0.0 - 来自文件“所需文件夹” 加载时间: 18119 毫秒 - 启动时间影响: 0 毫秒 Photoshop Selection Feedback (已准备) 0.5.0.0 - 来自文件“所需文件夹” Plugins Panel (已准备) 1.3.6.0 - 来自文件“所需文件夹” IC popup message (已载入) 1.0.0.0 加载时间: 5051 毫秒 - 启动时间影响: 0 毫秒 Discover Panel (已载入) 2.3.0.24 - 来自文件“所需文件夹” 加载时间: 18120 毫秒 - 启动时间影响: 15 毫秒 Neural Filters (已注册) 1.11.3.0 - 来自文件“所需文件夹” 扩展功能: 库 1.0.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_237/index.html” 新建文档 3.5.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” 主页 2.16.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” com.adobe.stock.panel.licensing-embedded 1.0.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_237/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 1.0.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_237/extensions/capture/capture.html” Coolorus 2․6 官方正式版 2.6.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/coolorus2.6.0/index.html” 导出为 4.8.15 - 来自文件“/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” 导出为 4.8.15 - 来自文件“/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - 来自文件“/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_237/manager.html” 已安装的 TWAIN 设备: 无

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hi @Huayi241679257lb4  thank you for the sysinfo. It appears you do not have enough RAM for Ps. Please check this page for system requirements. 
https://helpx.adobe.com/photoshop/system-requirements.html

 

Thank you.

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hi Cory,

 

Thank you for the information. Is there any way that I can adjust my RAW for photoshop?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hi @Huayi241679257lb4 could you explain what you mean by "adjust my RAW..."? What are you asking to do exactly, what steps or workflow with ACR are you looking to adjust?

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hi Cory, sorry for the unclear expression. Since you said I didn't have enough RAW for ps, I was wondering whether there is a way to make it enough for ps. Thank you for your time.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Ah, I see... you mean RAM... let me take another look. I am now seeing different settings so it might a language conversion issue here... what computer do you have? Model, when purchased?  We need to make sure what we are seeing is what is the issue and not something else.

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hi Cory, here is the hardware overview of my computer. I purchased it in 2019.

 

Hardware Overview:

Model Name: MacBook Pro

  Model Identifier: MacBookPro15,3

  Processor Name: 6-Core Intel Core i9

  Processor Speed: 2.9 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 12 MB

  Hyper-Threading Technology: Enabled

  Memory: 32 GB

  System Firmware Version: 1731.120.10.0.0 (iBridge: 19.16.15071.0.0,0)

  OS Loader Version: 540.120.3~6

  Serial Number (system): C02XT1EWJGH8

  Hardware UUID: 2B653C9B-0C56-5B34-8780-9BA3BE2BF0E1

  Provisioning UDID: 2B653C9B-0C56-5B34-8780-9BA3BE2BF0E1

  Activation Lock Status: Enabled

 

 

System Software Overview:

 

  System Version: macOS 12.4 (21F79)

  Kernel Version: Darwin 21.5.0

  Boot Volume: Macintosh HD

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Ok, you do have enough RAM.... you have 32gb of CPU RAM and 4gb of GPU RAM, so that is not the issue. Sorry to have created more confusion.

 

Will see what other suggestions the team might have.

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Ok @Huayi241679257lb4 , let's start with a plan now that "I" have the info.. ha ha.

 

1. Would it be possible for you to share one of your animation files with the team to look into and see what they can see?

2. If you can't send any of them for legal/client reasons, could you MAKE one for us so again the team can look into it?

 

Let me know if any of these options are possible.

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Hello Cory,

 

Please refer to the attachment to see the file. My friend doesn't have problem opening the file on their computer tho.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

Thank you for the file @Huayi241679257lb4, we were able to open the file without any crashes, though we did get the relink popup due to some graphic being based locally...

Screen Shot 2022-07-27 at 8.09.35 AM.png

 

This is interesting that your friend can open this file without any issues, how do they have a file that is stored locally on your machine?

 

Is the file you sent the one that causes your issue? We are not able to reproduce your issue, so if you have one that gives you this error, please share that one.

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

Hello Cory,

 

Thank you for the information. Yes, this is the file that I have problems opening. So the thing is this file was originally created on my friend's computer and she sent it to me via google drive. Then I downloaded it, opened it successfully and worked on it for a bit. But after I closed the file, I couldn't open it again which is the issue we are dealing with right now. But when I sent this file back to my friend via google drive, she could still open it and saw all the work I worked on this file before.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

LATEST

Thank you @Huayi241679257lb4 for that updated info on the workflow and creation stream of this file and the issue.  

 

The team has asked for system info from BOTH computers.  You have supplied yours, would it be possible for your friend to do the same and share here?

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

And my friend's computer user name is "sihan", mine is "laoyi" which is showed in the picture. Thank you so much for your time!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines