File Info not working in Photoshop

[caseyg97644790]

Hello Everyone, I've been dealing with this issue for a few weeks now and have yet to find a solution. Everytime I try to open File > File Info absolutely nothing pops up. I've tried shortcuts, reseting Preferences, updating, and uninstalling/reinstalling. If anyone has any suggestions or advice that would be greatly appericated! 

[Chuck Uebele]

Have you tried looking at it in Bridge, just to see what's there?

[Stephanie28556566yblr]

It's not working in Bridge either and I have the latest 2025 versions.

[Conrad_C]

It is possible that the dialog box is popping up...in a place you can’t see:

• If you are using multiple displays, look at the other display to see if it popped up there. 
• If you are using multiple spaces, check the other spaces. 

I agree with Chuck that if it isn’t working in Photoshop, try it in Adobe Bridge too. Bridge is often an easier way to do this because you can just edit the Metadata and Keywords panels instead of having to open the File Info dialog box for each image, and if you select multiple images in Bridge you can edit their metadata as a batch.

[Myra Ferguson]

When you uninstalled & reinstalled, did you use the Creative Cloud Cleaner Tool?

• https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Stephanie28556566yblr]

I'm currently having the same issue, not able to open File-File Info.....nothing happens and I need to access this to caption and copyright my work.  I tried the resetting of Preferences and updating etc....nothing has worked?  HELP please!

[Conrad_C]

If it doesn’t get fixed in Photoshop quickly enough, another way to get that work done is to use the Metadata panel in Adobe Bridge. I actually prefer entering metadata in Bridge because you can select many images at once and apply the same copyright notice or other metadata. A major advantage is that you can apply metadata without having to open the image first, you only need to select the image(s). Just those two things — not having to open image files, and being able to select multiple images — save a lot of time when entering metadata.

Because of that major efficiency advantage, I would much rather enter copyright notices, captions, and other metadata in Bridge (or Lightroom Classic) than in Photoshop File Info. 

[Stephen_A_Marsh]

Just curious what the results of running the following script code in Photoshop are:

var idselect = stringIDToTypeID( "select" );
    var desc578 = new ActionDescriptor();
    var idnull = stringIDToTypeID( "null" );
        var ref52 = new ActionReference();
        var idmenuItemClass = stringIDToTypeID( "menuItemClass" );
        var idmenuItemType = stringIDToTypeID( "menuItemType" );
        var idfileInfo = stringIDToTypeID( "fileInfo" );
        ref52.putEnumerated( idmenuItemClass, idmenuItemType, idfileInfo );
    desc578.putReference( idnull, ref52 );
executeAction(idselect, desc578, DialogModes.NO);

Or:

app.runMenuItem(stringIDToTypeID("fileInfo"));

I don't expect a different result, but it's worth a shot.

https://prepression.blogspot.com/2017/11/downloading-and-installing-adobe-scripts.html