File not opening on new 2025 Photoshop

[frank_2199]

I was working on a psd file and I was able to open it just fine on 2024 Photoshop but when I got the new 2025 Photoshop I could no longer open the file. When I tried to open it a popup would come up saying that the file is not able to open and I had to restart photoshop. Not sure what the problem is. 

[Kevin Stohlmeyer]

Hi @frank_2199 if you can, go to Photoshop 2025 help/menu/system info and copy and paste the entire report in a reply. Where is the psd in question located?

[MarekMularczyk]

You mentioned you had to restart Photoshop. After the restart, has it worked?