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Files not opening when I'm away from home

Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Every time I am trying to work from a different location than from home, Photoshop is not opening. When I open a photo to edit, Photoshop freezes and must make the "ping" sound when I click on the program. I need to "Ctrl+Alt+Delete" and force stop Photoshop. It is higly frustrating. 

 

Any advice would be appreciated. 

 

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Adobe
Community Expert ,
Nov 21, 2023 Nov 21, 2023

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@Thinus van Staden sorry for the silly question - I'm assuming you are on a laptop correct? Do you have an internet connection when starting up?

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Community Beginner ,
Sep 20, 2024 Sep 20, 2024

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Yes, I am connected to the internet when I open Photoshop. 

 

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LEGEND ,
Sep 20, 2024 Sep 20, 2024

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Please post a system report (Help->System Info.)

Also, are you working from your internal drive? And can you try disabling the Home screen? What peripherals are plugged in at home but not on the road? And if you have different battery/AC settings, check for things like graphics processor and drive sleep. Those could be a problem.

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