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BoyMatik
Participant
August 19, 2020
Answered

Fixed: Photoshop creating a debug.log file when you open a PSD File

  • August 19, 2020
  • 66 replies
  • 36896 views

I just updated my photoshop to the latest version, 21.2.2.289, and I noticed that everytime I open a PSD file. Photoshop creates a debug.log file in the same folder as the PSD file. How do I turn this off?

[Moderator note: PS-55193]

    This topic has been closed for replies.
    Correct answer Pete.Green

    Good news! Tonight's 21.2.4 update should fix the issue with new debug.log file creation. 
    Look for the Photoshop update in the Updates section of the Creative Cloud desktop. For help, see Update Creative Cloud apps

    Let us know if the update fixes it for you as well!

    Regards,

    Pete

    66 replies

    Show previous replies
    grandsapin1673_
    grandsapin1673_
    Participant
    September 6, 2020

    same, but in addition Windows Blue Screen after 30 seconds in Photoshop ! even doing nothing

    G
    gardis
    Known Participant
    September 4, 2020

    Write here about the problem for faster solution:

    https://feedback.photoshop.com/photoshop_family/topics/photoshop-2020-debug-file 

      G
      gardis
      Known Participant
      September 4, 2020

      Sorry, but now I'm tired of Adobe's nonchalance.

      A new version has been released but this annoying problem still remains and it creates a lot of extra work for us who work in a cloud environment.

       

      The thread also says "SOLVED" and that is fake news.
      Adobe has also promised us updates on the matter and it is also fake news.

       

      Nobody says anything. Give us a solution now!

      J
      Jean5DBB
      Participant
      September 3, 2020

      I can't open photoshop at all keeps shutting down. Been trying since 8am this morning a whoe day wasted . More frustrated that I did not get a notice or email. Since I just purchased it a few months back had no idea what was going on only for son saying go to support page I'd have no idea. 

      Al3sim
      Al3sim
      Participant
      September 3, 2020

      Hi there!

      I have the same issue with PS 21.2.2: every time I open a psd file a debug file appears. These are the informations I find inside the file:

      [0903/182340.848:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(57,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(65,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

       Any news about this issue?

      Thank you.

       

      Alessandro

      moreiter
      moreiter
      Participating Frequently
      September 2, 2020

      Same here. v21.2.2 since 14 days. Windows 10 ... annoying and completely useless ... please fix asap.

        D
        danm4309453
        Participant
        September 1, 2020

        Being aware of somthing does't really mean it's 'resolved' then does it?

        I am assuming an update will be rolled out when the this bug is fixed.

        G
        gardis
        Known Participant
        August 28, 2020
        PS ... I also have to ask why you mark the thread in green. 
        Nothing is solved yet!

         

        S
        smackmick
        Known Participant
        August 28, 2020

        Just getting it with new release, my log has different errors in it.  Annoying as you have to close Photoshop to delete and it keeps coming back.

        "\[0827/235224.188⚠️dns_config_service_win.cc(668)\] Failed to read DnsConfig."

         

        G
        gardis
        Known Participant
        August 28, 2020

        Photoshop is not free to use.

        We pay a lot of money for the service and not solving a problem in over a week is bad.

        Have never experienced Phostoshop as unstable as right now!

        A
        Altreg
        Participant
        August 27, 2020

        I have similar issue but debug log shows up on my desktop and it cannot be deleted because error message says file is in use by Photoshop. Is this a virus or dangerous file??

        D
        default8uwtthultrzt
        Participant
        August 27, 2020

        Ordinarily, you can close Photoshop and then delete them...they seem to locked because the program is still open. They are not dangerous. Just a txt file where, if photoshop crashed, it would probably write a debug log as to what happened. Likely to be a dev tool that wasn't switched off for this particular build.

        O
        Odairjki
        Participating Frequently
        August 27, 2020

        If you pay for a car and don't bother to put the wheel in place every time you use it, that's fine. But don't say it works for everyone. I at least value my money. At the very least it should be bug-free

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