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Fixed: Unable to export Save for Web in Photoshop 22.3 Windows 10

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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After update to Photoshop 22.3.0 today export to Save for Web (Legacy) stopped working. Opens up a error message: The operation could not be completed.

Quick export is working ok. 

Legacy Save for Web error.jpg

{Moderator note: Edited the thread title, PS-60637}

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Bug, Problem or error

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correct answers 1 Correct answer

Apr 13, 2021 Apr 13, 2021
Hi there,   This issue should be fixed in the Photoshop 22.3.1 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates   To update Photoshop to 22.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating   Let us know how it goes. Thanks, Akash

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Working OK here with 22.3 in Windows 10. Have you tried resetting preferences?

Dave

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Same problem here!

I tried to reset the preferences but it did not work...

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Yes, reset the preferences did not work. I have updated graphic card driver and tried without graphic processor enabled.

Without success. 

But I can use quick export or save as.

Error is on my workstation with Windows 10 Pro for Workstations (20H2), on my laptop with Windows 10 Pro (20H2) it is working ok.  

This issue is also reported to support. They said I have to go back to previous version.

 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I had the issue with the 22.3 version, by going back to the 22.2  the "save for the web" work

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Community Beginner ,
Apr 18, 2021 Apr 18, 2021

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My problem is the export as, work round is to set the quick export setting to what you want IE svg and do a quick export, else the export as just does not work at all....

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New Here ,
Mar 29, 2021 Mar 29, 2021

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This started happening to me overnight on 22.2, I contacted support and I was recommended to use 21.2.6 untill this bug is fixed. 22.3 is out but the problem remains. I've already reset the configurations and even reinstalled the whole program, it didn't work.

On 21.2.6 it works just fine.

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I just updated my Photoshop to 22.3, the most recent version and now whenever I try to "Save for web" either through the keyboard shortcut alt, cntrl, shift, S or through the menu File, export, save for web (legacy mode) I get this error

"Operation could not be completed" (Please see screenshot attached)

I'm on Windows 10

I have tons of ram (128gb), I7 extreme processor and GTX Titan Black video card, so I know it's not for lack of power.

Anyone?

Thanks!

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Save for Web is Broken in 22.3.

JJMack

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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That sux. Now I have to rollback. Do you know if Adobe is aware of the bug?

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi all,

 

We have acknowledged this issue as a bug and working on it. In the meanwhile, you can roll back to the previous version of Photoshop 22.2 to resolve this specific issue.

 

We're really sorry for the inconvenience caused.

 

Thanks,

Mohit

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Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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Hi,

 

I rolled back to the 22.2 and its still giving me the same error.

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Community Beginner ,
May 19, 2021 May 19, 2021

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I have a Macbook Pro High Siera and I am unable to export gif files now. I'm using 21.2.8 and tried rolling back to 20.0.10 with no luck. Reset preferences to no avail as well. The only work around was to export gif at 50% size, but that's not an option for what I need it for. It's very frustrating as I need to be able to export gif files for work. How can I roll back to a version that will work if no other version shows up on my CC account?

Josh

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Community Beginner ,
May 19, 2021 May 19, 2021

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My workaround for this has just been ‘save as’ then select gif as file type!

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Community Beginner ,
May 19, 2021 May 19, 2021

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Thanks, but it's an animation for a web banner. I'm currently updating my computer, just tried current photoshop with Catalina to no avail, so now updating to Big Sur.

 

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Community Beginner ,
May 19, 2021 May 19, 2021

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Updated to Big Sur and PS 22.4.1 and still no luck. This is ridiculous.

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Did you ever get it to work? I'm on 22.4.1 and now my save for web legacy gif options stopped working. I think it might have been working for me on 22.3 but I'm not sure. It's definitely not working now.

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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I did not and ended up with a lesser quality gif using an online mp4 to gif converter. Nothing but crickets from Adobe.

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Does the preview workaround not work for you? I also got held up trying to create animated gif banners, but found that the preview trick lets you export at full size with all options. A PITA, bit easier than having to run through another app...

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Thanks, Kevin. I had seen that suggestion and tried it, but I got the same error message when I clicked on "preview." I'm hoping it magically fixes itself tomorrow. I'll try a full restart. Other than that, I'm not sure what else to do.

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Thanks for your fast response. This is disappointing. 😞

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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Confirming preview doesn't work. 

 

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Working with 22.4.1  Save for web legacy returns error "Could not complete this operation"  Save for web used to work. This error is new.  Will give my machine a restart and cross fingers

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Community Beginner ,
Jul 14, 2021 Jul 14, 2021

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POSSIBLE REASON:  

 

I belive the file size was oo large.  Frames must be equal to or less then 500.  It was.  But subsequent to this experience I was able to create a gif  successfully.

 

Does anyone knwo the max file size?

 

Cutter

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Yea I'm having no luck with this too - I've tried every single possible setting, it's as you said: ridiculous! 

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