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A
Angie339409673hjm
Participant
August 9, 2024
질문

generative expand in photoshop not working 25.11, 25.9.1, 25.9

  • August 9, 2024
  • 2 답변들
  • 791 조회

After updating Phtoshop to teh lastes generative Ai isn't working to expand or replace areas in a photo. I have tried uninstalling and going back to two other versions, trying 25.9.1 and 25.9. None have yeilded any results. It shows the loading pop up for 1 sec, then i get the orange "Something went wrong" pop up.

이 주제는 답변이 닫혔습니다.

2 답변

A
Angie339409673hjm작성자
Participant
August 27, 2024

Hi Adobe Community! We are still expriencing this issue. Is this tied to your firefly usage credits?

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 27, 2024

Hey, @Angie339409673hjm. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I found an active enterprise subscription.

 

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted.

 

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

 

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

A
Angie339409673hjm작성자
Participant
August 27, 2024

Hi @Sameer K ! Yes, its an IT managed device. I did try Photshop web on my personal laptop and the generative fill worked. I'll share the endpoint list with our IT team and see if that is the issue. Thank you!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 9, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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