generative expand in photoshop not working 25.11, 25.9.1, 25.9

[Angie339409673hjm]

After updating Phtoshop to teh lastes generative Ai isn't working to expand or replace areas in a photo. I have tried uninstalling and going back to two other versions, trying 25.9.1 and 25.9. None have yeilded any results. It shows the loading pop up for 1 sec, then i get the orange "Something went wrong" pop up.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Angie339409673hjm]

Hi Adobe Community! We are still expriencing this issue. Is this tied to your firefly usage credits?

[Sameer K]

Hey, @Angie339409673hjm. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I found an active enterprise subscription.

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted.

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[Angie339409673hjm]

Hi @Sameer K ! Yes, its an IT managed device. I did try Photshop web on my personal laptop and the generative fill worked. I'll share the endpoint list with our IT team and see if that is the issue. Thank you!

[Sameer K]

Awesome! Let me know how it goes.

Thanks!

Sameer K