Generative Fill error Check your internet connection and try again MacOS

[rickiep73948756]

I am running MacOS Sonoma 14.2.1 (23C71) and Photoshop 2024 v25.4.0, EVERY TIME I try to generate on generative fill I get the error "Check your internet conncetion and try again." 

I can find all kinds of fixes for Windows, I RUN A MAC. 

I have tried enabling stealth mode in firewall, no help, 

I have tried to completley disable the firewall, no help.

I have added Photoshop to my allowed to receive incoming connections, no help.

If you have fixed this problem on a MAC can you please share your success.

thank you

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Lumigraphics]

What kind of Internet access do you have?

[Krystyn25132075btac]

I have the same problem and cannot find the solve. I can get gen fill to work sometimes, but 90% of the time I get the internet connection error. So frustrating, since the internet connection is not the real problem. 

[Kevin Stohlmeyer]

@Krystyn25132075btac @rickiep73948756 check your network connection if using WiFi - make sure you are accessing via 5 ghz not 2.4 - if possible disable dual band.

[Caterina38007511ogr3]

I have the same problem in Windows... I don't know how to fix it

[Josie374868927okl]

same here i tried every solution but it still not working . please may i know have you fix the problex yet , if do what is your solution 

[hamidreza_2662]

 I have the same problem in windows and I can't solve it.

• I added PS and Creative to the allowed list.
• I turned off the Firewall.
• restore the firewall.
• disabled it in the Outbound rule.
• connected to different connections.

I tried all and nothing works. 

[Kevin Stohlmeyer]

@hamidreza_2662 What does your specific error message state? Most of the time it's a Windows Defender issue with blocking Photoshop, Firefly, and Adobe. You must allow all three not just PS. If you are on the Mac - check your Firewall settings on both the router and your Mac OS.

[hamidreza_2662]

Dear Kevin, The problem is when I want to use Generative fill. In Photoshop and Lightroom. the error says ''Please check your internet connection and try again.'' I'm using Microsoft Windows. I have added Photoshop and Creative Cloud. how should I add Firefly and Adobe? thank you for your help.

[Kevin Stohlmeyer]

Update your Windows Defender settings to allow firefly.adobe.com and adobe.com URLs. Same as you added Photoshop.

https://support.microsoft.com/en-us/windows/virus-and-threat-protection-in-the-windows-security-app-...

[hamidreza_2662]

sorry, but the link is explanation of what Windows Defender is. 😞

To add a URL should I make a new rule and add the IP address of the websites in the Inbound section?