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rickiep73948756
rickiep73948756
Participant
February 6, 2024
Question

Generative Fill error Check your internet connection and try again MacOS

  • February 6, 2024
  • 6 replies
  • 3717 views

I am running MacOS Sonoma 14.2.1 (23C71) and Photoshop 2024 v25.4.0, EVERY TIME I try to generate on generative fill I get the error "Check your internet conncetion and try again." 

I can find all kinds of fixes for Windows, I RUN A MAC. 

I have tried enabling stealth mode in firewall, no help, 

I have tried to completley disable the firewall, no help.

I have added Photoshop to my allowed to receive incoming connections, no help.

If you have fixed this problem on a MAC can you please share your success.

thank you

    6 replies

    H
    hamidreza_2662
    Participating Frequently
    January 27, 2025

     I have the same problem in windows and I can't solve it.

    • I added PS and Creative to the allowed list.
    • I turned off the Firewall.
    • restore the firewall.
    • disabled it in the Outbound rule.
    • connected to different connections.

    I tried all and nothing works. 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 27, 2025

    @hamidreza_2662 What does your specific error message state? Most of the time it's a Windows Defender issue with blocking Photoshop, Firefly, and Adobe. You must allow all three not just PS. If you are on the Mac - check your Firewall settings on both the router and your Mac OS.

    H
    hamidreza_2662
    Participating Frequently
    January 27, 2025

    Dear Kevin, The problem is when I want to use Generative fill. In Photoshop and Lightroom. the error says ''Please check your internet connection and try again.'' I'm using Microsoft Windows. I have added Photoshop and Creative Cloud. how should I add Firefly and Adobe? thank you for your help.

    J
    Josie374868927okl
    Participant
    November 30, 2024

    same here i tried every solution but it still not working . please may i know have you fix the problex yet , if do what is your solution 

     

      C
      Caterina38007511ogr3
      Participant
      June 12, 2024

      I have the same problem in Windows... I don't know how to fix it

        K
        Krystyn25132075btac
        Participant
        June 12, 2024

        I have the same problem and cannot find the solve. I can get gen fill to work sometimes, but 90% of the time I get the internet connection error. So frustrating, since the internet connection is not the real problem. 

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          June 12, 2024

          @Krystyn25132075btac @rickiep73948756 check your network connection if using WiFi - make sure you are accessing via 5 ghz not 2.4 - if possible disable dual band.

            L
            Lumigraphics
            Legend
            February 7, 2024

            What kind of Internet access do you have?

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            February 7, 2024

            in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

            p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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