Generatve Fill greyed out (PS 25.9.1)

[davidp29524535]

Hello,

I use PS 25.9.1.

Generative Fill is greyed out.

I opened Behance to enter my birth date. I restarted, still no generative fill.

It worked some weeks ago. What happened ?

No other PS version installed on the computer (W10)

Any idea ?

Thank you.

[EricTecce]

Tried everything. Worked last use. Adobe gonna Adobe.

[davidp29524535]

No solution ? I still does not work !

I am so angry to pay for an application and the editor cannont help for this problem

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare