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Getting blue screen using Photoshop

Engaged ,
Feb 01, 2018 Feb 01, 2018

When I use photoshop 2018, I get a blue screen and my computer freezes and I have to reboot. It happens when I'm in the middle of using the program or right after I get out of photoshop. Whats going on?

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correct answers 1 Correct answer

Community Expert , Feb 01, 2018 Feb 01, 2018

jaspermaxx44  wrote

When I use photoshop 2018, I get a blue screen and my computer freezes and I have to reboot. It happens when I'm in the middle of using the program or right after I get out of photoshop. Whats going on?

Is this a new build, and specifically an X299 using a Gigabyte motherboard?

https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Skylake-X-SOLVED-1042/

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Adobe
Community Expert ,
Feb 01, 2018 Feb 01, 2018

What version of windows are you using? What does the blue screen show?  Are all windows updates installed and are all you device drivers up to date????? Blue  screen crashes usually send a report to microsoft and then reboot your machine. If setup up the default way.

JJMack
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Engaged ,
Feb 01, 2018 Feb 01, 2018

I'm using windows 10, and the blue screen all ways shows a different stop code error. all my stuff is up to date.

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Community Expert ,
Feb 01, 2018 Feb 01, 2018

I thought Microsoft changed to Green screen of death in Windows 10.   Have you run hardware diagnostics and a memory stress test if you not using ECC memory.

JJMack
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Engaged ,
Feb 01, 2018 Feb 01, 2018

not sure what you mean.

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Engaged ,
Feb 01, 2018 Feb 01, 2018

IMG_0052.jpg

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LEGEND ,
Feb 01, 2018 Feb 01, 2018

Well Photoshop CANNOT be to blame. That’s the rules. Could be hardware, could be system, most likely video driver.

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Community Expert ,
Feb 01, 2018 Feb 01, 2018
LATEST

jaspermaxx44  wrote

When I use photoshop 2018, I get a blue screen and my computer freezes and I have to reboot. It happens when I'm in the middle of using the program or right after I get out of photoshop. Whats going on?

Is this a new build, and specifically an X299 using a Gigabyte motherboard?

https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Sky...

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