Graphics hardware not supported -- Message Opening Photoshop

[adrianah21927555]

Hello I got the following message when opening Photoshop 2019.

Photoshop detected graphics hardware that is not officially supported. If you experience problems, please uncheck the Use Graphics Processor checkbox is in the Performance panel of the Preference dialog.

I am working on a Window 7 machine and wonder what I need to do to solve this issue.

Thanks for your help

[moderator edited the title for clarity]

[Abambo]

Photoshop uses the graphics processor for some filters, so this is a serious problem. You can solve the issue by changing your graphics card obviously. What graphics card do you have?

(Moving this question from Adobe Creative Cloud​ to Photoshop​, as it is a Photoshop question)

[macpawel]

Your grapchic Card is probably too old. You can also consider to upgrade your operating system

[Abambo]

macpawel  wrote

Your grapchic Card is probably too old. You can also consider to upgrade your operating system

Upgrading the OS with old hardware that risks to stay unsupported? I would first like to know what card it is. And the type of hardware Photoshop is running on.

[davescm]

Hi

That sounds like just a warning message at this stage and is not saying that your card has been disabled. Can you go to Help>System info and click copy. Then paste the info here. It will show us what GPU and driver version has been detected.

Dave

[adrianah21927555]

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

Number of Launches: 2

Operating System: Windows 7 64-bit

Version: 7 SP1 6.1.7601.24387

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2394 MHz

Built-in memory: 4044 MB

Free memory: 2574 MB

Memory available to Photoshop: 3677 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=768, right=1366

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: False.

OpenGL Allow Advanced Mode: False.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="3.1"

glgpu[0].IsIntegratedGLGPU=1

glgpu[0].GLMemoryMB=1797

glgpu[0].GLName="Intel(R) HD Graphics Family"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="8.15.10.2372"

glgpu[0].GLRectTextureSize=4096

glgpu[0].GLRenderer="Intel(R) HD Graphics Family"

glgpu[0].GLRendererID=278

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32"

glgpu[0].GLDriverDate="20110415000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30  - Intel Build 8.15.10.2372"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

License Type: Subscription

Serial number: 96040905415180741555

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\ALEX2~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 447.3G, 202.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421

   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  

   AdobeOwl.dll   Adobe Owl   5.3.0  

   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  

   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

   boost_date_time.dll   photoshopdva   12.1.0  

   boost_filesystem.dll   photoshopdva   12.1.0  

   boost_system.dll   photoshopdva   12.1.0  

   boost_threads.dll   photoshopdva   12.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   12.1.0  

   dvaappsupport.dll   photoshopdva   12.1.0  

   dvaaudiodevice.dll   photoshopdva   12.1.0  

   dvacore.dll   photoshopdva   12.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   12.1.0  

   dvamediatypes.dll   photoshopdva   12.1.0  

   dvametadata.dll   photoshopdva   12.1.0  

   dvametadataapi.dll   photoshopdva   12.1.0  

   dvametadataui.dll   photoshopdva   12.1.0  

   dvaplayer.dll   photoshopdva   12.1.0  

   dvascripting.dll   photoshopdva   12.1.0  

   dvatransport.dll   photoshopdva   12.1.0  

   dvaui.dll   photoshopdva   12.1.0  

   dvaunittesting.dll   photoshopdva   12.1.0  

   dynamiclink.dll   photoshopdva   12.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  

   icudt58.dll   International Components for Unicode   58, 2, 0, 0  

   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  

   igestep30.dll   IGES Reader   9.3.0.113  

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   LogSession.dll   LogSession   8.0.0.52.48027  

   mediacoreif.dll   photoshopdva   12.1.0  

   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2019   20.0  

   Plugin.dll   Adobe Photoshop CC 2019   20.0  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2019   20.0  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

   SVGRE.dll   SVGRE   79.600623   79.600623

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  

   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Accented Edges 20.0 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

   Average 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Average.8bf”

   Bas Relief 20.0 - from the file “Filter Gallery.8bf”

   BMP 20.0 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 11.2.1 - from the file “Camera Raw.8bi”

   Camera Raw Filter 11.2.1 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Charcoal 20.0 - from the file “Filter Gallery.8bf”

   Chrome 20.0 - from the file “Filter Gallery.8bf”

   Cineon 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Cineon.8bi”

   Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”

   Collada 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

   Craquelure 20.0 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 20.0 - from the file “Filter Gallery.8bf”

   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

   Cutout 20.0 - from the file “Filter Gallery.8bf”

   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dicom 20.0 - from the file “Dicom.8bi”

   Difference Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”

   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

   Displace 20.0 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 20.0 - from the file “Filter Gallery.8bf”

   Eazel Acquire 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “EazelAcquire.8ba”

   Entropy 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Export Color Lookup Tables 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”

   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “FastCore.8bx”

   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

   Film Grain 20.0 - from the file “Filter Gallery.8bf”

   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

   Flash 3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Fresco 20.0 - from the file “Filter Gallery.8bf”

   Glass 20.0 - from the file “Filter Gallery.8bf”

   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

   Google Earth 4 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Grain 20.0 - from the file “Filter Gallery.8bf”

   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

   IGES 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

   JPEG 2000 20.0 - from the file “JPEG2000.8bi”

   Kurtosis 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Lens Blur 20.0 - from the file “Lens Blur.8bf”

   Lens Correction 20.0 - from the file “Lens Correction.8bf”

   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

   Liquify 20.0 - from the file “Liquify.8bf”

   Matlab Operation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”

   Maximum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Mean 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Measurement Core 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MeasurementCore.8me”

   Median 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

   Minimum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   MMXCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MMXCore.8bx”

   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MultiProcessor Support.8bx”

   Neon Glow 20.0 - from the file “Filter Gallery.8bf”

   Note Paper 20.0 - from the file “Filter Gallery.8bf”

   NTSC Colors 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “NTSC Colors.8bf”

   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

   Palette Knife 20.0 - from the file “Filter Gallery.8bf”

   Patchwork 20.0 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

   PCX 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PCX.8bi”

   Photocopy 20.0 - from the file “Filter Gallery.8bf”

   Picture Package Filter 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”

   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

   Pixar 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Pixar.8bi”

   Plaster 20.0 - from the file “Filter Gallery.8bf”

   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

   PLY 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PBM.8bi”

   Poster Edges 20.0 - from the file “Filter Gallery.8bf”

   PRC 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Radiance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Radiance.8bi”

   Range 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Render Color Lookup Grid 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”

   Reticulation 20.0 - from the file “Filter Gallery.8bf”

   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

   Save for Web 20.0 - from the file “Save for Web.8be”

   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

   Shear 20.0 - from the file “Standard MultiPlugin.8bf”

   Skewness 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

   Solarize 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Solarize.8bf”

   Spaces 20.0 - from the file “Spaces.8li”

   Spatter 20.0 - from the file “Filter Gallery.8bf”

   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

   Sponge 20.0 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

   Stained Glass 20.0 - from the file “Filter Gallery.8bf”

   Stamp 20.0 - from the file “Filter Gallery.8bf”

   Standard Deviation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   STL 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Sumi-e 20.0 - from the file “Filter Gallery.8bf”

   Summation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Targa 20.0 - from the file “Standard MultiPlugin.8bf”

   Texturizer 20.0 - from the file “Filter Gallery.8bf”

   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 20.0 - from the file “Filter Gallery.8bf”

   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

   U3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Underpainting 20.0 - from the file “Filter Gallery.8bf”

   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

   Variance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   Water Paper 20.0 - from the file “Filter Gallery.8bf”

   Watercolor 20.0 - from the file “Filter Gallery.8bf”

   Wave 20.0 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”

   WIA Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WIASupport.8li”

   Wind 20.0 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WBMP.8bi”

   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.html”

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.html”

   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.html”

   Home  2.6.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.6.1\index.html?v=2.6.1.2”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

[adrianah21927555]

Thank you for your help

[davescm · Accepted solution]

Hi

It is detecting an unspecified Intel GPU and whilst some GPU functions using OpenGL will be supported, it is not seeing any support from Open CL so facilities like the Oil Paint Filter will probably be greyed out. If you can live with that - then just carry on and ignore the message.

The driver is very old though - dated 15 April 2011 so it may be worth checking whether an updated driver is available for your GPU.

Dave

[adrianah21927555]

Thank so much Dave,

I will look for a new driver.

[abdulw21205080]

I was facing the same issue, i have re-installed the driver and that fixed this error.

[adrianah21927555]

I updated the driver and still the same message. I will update the OS to Windows 10

Thanks