• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
18

Graphics Processor STILL Incompatible & Open CL unavailable after driver update Photoshop 2024

Community Beginner ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Jonathan33692063z4s4_0-1700250307668.png

Help. I already Updated my GPU and have the latest version of photoshop. What to do?

TOPICS
Windows

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

@Jonathan33692063z4s4 are you running studio or gaming drivers? Need to use Studio. Also if you have modified settings in the driver utility turn off hyperthreading.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Studio Drivers. I have not modified anything. I avoid overiding the default because I feel like things are supposed to work straight out of the box once set up properly. I'm once again REINSTALLING the studio driver with custom installation and selecting the clean installation option to see what happens.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Update: Nothing changed. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Adobe Photoshop Version: 25.1.0 20231016.r.120 ca99df2 x64
Number of Launches: 45
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.2715
System architecture: Intel CPU Family:6, Model:13, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2304 MHz
Built-in memory: 32448 MB
Free memory: 20800 MB
Memory available to Photoshop: 24934 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 6.9.6
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.6.4.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3070 Laptop GPU
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 0
HasSufficientRAM: 1
GPU accessible RAM: 8,033 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64

[2264 ms]
Start sniffer 2023-11-17 16:06:01
# Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64

{82 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Laptop GPU index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3070 Laptop GPU
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,033 MB
VRAM: 8,033 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,011 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-10-26 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.4601
Supports UMA: UNSUPPORTED
D3D-ID: 9373

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,139 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,011 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2021-11-02 000000.000000-000
Driver age: 24 months
Driver version: 30.0.101.1069
Supports UMA: SUPPORTED
D3D-ID: 39520
End platform native
{966 ms}

{966 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Laptop GPU/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070 Laptop GPU/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,423 MB
VRAM: 8,423 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,011 MB
API version: 2.1 (2.1.2 NVIDIA 546.01)
Device version: 2.1 (2.1.2 NVIDIA 546.01)
Vendor name: NVIDIA
Driver date: 2023-10-26 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.4601
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{1148 ms}

{1148 ms}
Start platform OpenCL
[kStatusCrash, kExitUndefined]

[2264 ms]
Finish RunAllAPIs

[2264 ms]
Start native

[2264 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64 -native

[2448 ms]
Start sniffer 2023-11-17 16:06:03
# Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64 -native

{2292 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Laptop GPU index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3070 Laptop GPU
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,033 MB
VRAM: 8,033 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,011 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-10-26 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.4601
Supports UMA: UNSUPPORTED
D3D-ID: 9373

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,139 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,011 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2021-11-02 000000.000000-000
Driver age: 24 months
Driver version: 30.0.101.1069
Supports UMA: SUPPORTED
D3D-ID: 39520
End platform native
{2427 ms}

Exit code kExitNormal
End sniffer 2023-11-17 16:06:04
[kStatusNormal, kExitNormal]

[2448 ms]
Finish native

[2448 ms]
Start openGL

[2448 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64 -openGL

[2674 ms]
Start GetSnifferResult

[2924 ms]
Start sniffer 2023-11-17 16:06:04
# Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64 -openGL

{2479 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Laptop GPU/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070 Laptop GPU/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,423 MB
VRAM: 8,423 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,011 MB
API version: 2.1 (2.1.2 NVIDIA 546.01)
Device version: 2.1 (2.1.2 NVIDIA 546.01)
Vendor name: NVIDIA
Driver date: 2023-10-26 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.4601
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{2767 ms}

Exit code kExitNormal
End sniffer 2023-11-17 16:06:04
[kStatusNormal, kExitNormal]

[2924 ms]
Finish openGL

[2924 ms]
Start openCL

[2924 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64 -openCL

[3439 ms]
Start sniffer 2023-11-17 16:06:04
# Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=23400 -comment=Photoshop Version: Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 x64 -openCL

{2950 ms}
Start platform OpenCL
[kStatusCrash, kExitUndefined]

[3439 ms]
Finish openCL

[3441 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970928899141323150
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\jonny\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 1.82T, 52.7G free
C:\, 936.0G, 85.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/07/07-12:59:17 79.62ab650 79.62ab650
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 13.2.0.202308091502_65b8636
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.1
PSViews.dll Adobe Photoshop 2024 25.1
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0


Required plugins:

Accented Edges 25.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.1 - from the file “Filter Gallery.8bf”
Average 25.1 - from the file “Average.8bf”
Bas Relief 25.1 - from the file “Filter Gallery.8bf”
BMP 25.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.1 - from the file “Filter Gallery.8bf”
Charcoal 25.1 - from the file “Filter Gallery.8bf”
Chrome 25.1 - from the file “Filter Gallery.8bf”
Cineon 25.1 - from the file “Cineon.8bi”
Clouds 25.1 - from the file “Clouds.8bf”
Color Halftone 25.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.1 - from the file “Filter Gallery.8bf”
Conté Crayon 25.1 - from the file “Filter Gallery.8bf”
Craquelure 25.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.1 - from the file “Filter Gallery.8bf”
Crystallize 25.1 - from the file “Standard MultiPlugin.8bf”
Cutout 25.1 - from the file “Filter Gallery.8bf”
Dark Strokes 25.1 - from the file “Filter Gallery.8bf”
De-Interlace 25.1 - from the file “Standard MultiPlugin.8bf”
Dicom 25.1 - from the file “Dicom.8bi”
Difference Clouds 25.1 - from the file “Clouds.8bf”
Diffuse Glow 25.1 - from the file “Filter Gallery.8bf”
Displace 25.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.1 - from the file “Filter Gallery.8bf”
Entropy 25.1 - from the file “statistics.8ba”
Export Color Lookup Tables 25.1 - from the file “Export3DLUT.8be”
Extrude 25.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.1 - from the file “FastCore.8bx”
Fibers 25.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.1 - from the file “Filter Gallery.8bf”
Filter Gallery 25.1 - from the file “Filter Gallery.8bf”
Fresco 25.1 - from the file “Filter Gallery.8bf”
Glass 25.1 - from the file “Filter Gallery.8bf”
Glowing Edges 25.1 - from the file “Filter Gallery.8bf”
Grain 25.1 - from the file “Filter Gallery.8bf”
Graphic Pen 25.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.1 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.1 - from the file “Filter Gallery.8bf”
JPEG 2000 25.1 - from the file “JPEG2000.8bi”
Kurtosis 25.1 - from the file “statistics.8ba”
Lens Blur 25.1 - from the file “Lens Blur.8bf”
Lens Correction 25.1 - from the file “Lens Correction.8bf”
Lens Flare 25.1 - from the file “Standard MultiPlugin.8bf”
Liquify 25.1 - from the file “Liquify.8bf”
Matlab Operation 25.1 - from the file “ChannelPort.8bf”
Maximum 25.1 - from the file “statistics.8ba”
Mean 25.1 - from the file “statistics.8ba”
Measurement Core 25.1 - from the file “MeasurementCore.8me”
Median 25.1 - from the file “statistics.8ba”
Mezzotint 25.1 - from the file “Standard MultiPlugin.8bf”
Minimum 25.1 - from the file “statistics.8ba”
MMXCore Routines 25.1 - from the file “MMXCore.8bx”
Mosaic Tiles 25.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.1 - from the file “Filter Gallery.8bf”
Note Paper 25.1 - from the file “Filter Gallery.8bf”
NTSC Colors 25.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.1 - from the file “Filter Gallery.8bf”
OpenEXR 25.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.1 - from the file “Filter Gallery.8bf”
Palette Knife 25.1 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.1 - from the file “Standard MultiPlugin.8bf”
PCX 25.1 - from the file “PCX.8bi”
Photocopy 25.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.1 - from the file “ChannelPort.8bf”
Pinch 25.1 - from the file “Standard MultiPlugin.8bf”
Pixar 25.1 - from the file “Pixar.8bi”
Plaster 25.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.1 - from the file “Filter Gallery.8bf”
Pointillize 25.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.1 - from the file “PBM.8bi”
Poster Edges 25.1 - from the file “Filter Gallery.8bf”
Radial Blur 25.1 - from the file “Standard MultiPlugin.8bf”
Radiance 25.1 - from the file “Radiance.8bi”
Range 25.1 - from the file “statistics.8ba”
Render Color Lookup Grid 25.1 - from the file “Export3DLUT.8be”
Reticulation 25.1 - from the file “Filter Gallery.8bf”
Retouch4me Clean Backdrop 1.0 - from the file “Retouch4me Clean Backdrop.8bf”
Retouch4me Dodge&Burn 1.0 - from the file “Retouch4me Dodge Burn.8bf”
Retouch4me Heal 1.0 - from the file “Retouch4me Heal.8bf”
Retouch4me Mattifier 1.0 - from the file “Retouch4me Mattifier.8bf”
Retouch4me Portrait Volumes 1.0 - from the file “Retouch4me Portrait Volumes.8bf”
Retouch4me Skin Mask 1.0 - from the file “Retouch4me Skin Mask.8bf”
Ripple 25.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.1 - from the file “Filter Gallery.8bf”
Save for Web 25.1 - from the file “Save for Web.8be”
ScriptingSupport 25.1 - from the file “ScriptingSupport.8li”
Shear 25.1 - from the file “Standard MultiPlugin.8bf”
Skewness 25.1 - from the file “statistics.8ba”
Smart Blur 25.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.1 - from the file “Filter Gallery.8bf”
Solarize 25.1 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.1 - from the file “Filter Gallery.8bf”
Spherize 25.1 - from the file “Standard MultiPlugin.8bf”
Sponge 25.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.1 - from the file “Filter Gallery.8bf”
Stained Glass 25.1 - from the file “Filter Gallery.8bf”
Stamp 25.1 - from the file “Filter Gallery.8bf”
Standard Deviation 25.1 - from the file “statistics.8ba”
Sumi-e 25.1 - from the file “Filter Gallery.8bf”
Summation 25.1 - from the file “statistics.8ba”
Targa 25.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.1 - from the file “Filter Gallery.8bf”
Tiles 25.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.1 - from the file “Filter Gallery.8bf”
Twirl 25.1 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.1 - from the file “Filter Gallery.8bf”
Vanishing Point 25.1 - from the file “VanishingPoint.8bf”
Variance 25.1 - from the file “statistics.8ba”
Water Paper 25.1 - from the file “Filter Gallery.8bf”
Watercolor 25.1 - from the file “Filter Gallery.8bf”
Wave 25.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.1 - from the file “WIASupport.8li”
Wind 25.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.1 - from the file “WBMP.8bi”
ZigZag 25.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.1.0.7 - from the file "Required Folder"
CDO: 1.143.0
CmdN: 1.18.32
CDP: 1.167.0
Loaded at: 228 ms - launch time impact: 81 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 6269 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.40.3.0 - from the file "Required Folder"
Loaded at: 5844 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 6270 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder"
Loaded at: 6272 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.32.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.3.0.0 - from the file "Required Folder"
Loaded at: 6274 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.3.7.0 - from the file "Required Folder"
Loaded at: 6275 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5513 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5515 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2307.79.1.8 - from the file "Required Folder"
Loaded at: 6600 ms - launch time impact: 26 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 29

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

@Jonathan33692063z4s4 You have two GPUs one underpowered and your main one. Here’s how to resolve: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

No luck. I did everything.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Disable the integrated GPU completely. Dual GPUs can often conflict and it's a common problem with laptops. See section 6 & 7 here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

I have the same problem as of today....win11/4090

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

@decampos-design see above disable the Intel integrated GPU.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

do you know why this is happening only as of today?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

Well I'll be damned. It worked. I disabled the integrated GPU and Photoshop responded in favor. 
I'm a lil scared...doesn't that put more stress on the GPU now tho?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2023 Nov 18, 2023

Copy link to clipboard

Copied

Same issue in PS2024, just after Intel, Nvidia, and Windows updates. My issues started yesterday and I tried everything I could find to try and nothing worked, not even disabling the Integrated GPU. I finally decided to see if disabling Nvidia would work and sure enough it worked. So, if the issue should arise again, there's another option to try.  I am finding it odd that it's only Photoshop that has the issue with this, not Illustrator or any other programs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2023 Nov 18, 2023

Copy link to clipboard

Copied

Same issue here since yesterday. Disabling the integrated graphics card solution works for me. Now, I don't consider this a permanent solution. The purpose of a laptop is to be able to use it on the go. Will Adobe fix this bug, considering it has been present since yesterday (following a Photoshop update)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 19, 2023 Nov 19, 2023

Copy link to clipboard

Copied

@Nicolas31134888pui2 

 

Yes, I get that, but apparently there aren't any APIs that allow Photoshop to choose the GPU. The dual GPU problem has been well known to Adobe the whole time. It's been specifically mentioned in the troubleshooting guides for many years.

 

The point is - if it was possible, they would have done it a long time ago. Unless you want to make conspiracy theories or assume they're just incompetent.

 

The underlying problem is a fundamental one: this isn't a one-way downstream flow like it traditionally was, and still is in simpler applications. Photoshop uses the GPU for actual data processing, and the result returned to Photoshop for further processing. In this equation, there can only be one GPU. You can't send data to one and get it back from the other.

 

Keep in mind that applications aren't written to run directly on hardware. They are written to standardized APIs (Application Programming Interfaces). You have to assume that whatever is on the other side of those APIs work as intended.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 19, 2023 Nov 19, 2023

Copy link to clipboard

Copied

Thank you for the information. I've been using laptops with integrated and dedicated graphics for years, and I've never encountered this error before. It only appeared after the recent Photoshop update a few days ago. So, there is definitely something that the Adobe developers changed in the software that is causing this issue. The increasing number of threads on the forum in the past few days indicates that there is an issue somewhere, and it's not an isolated bug. However, apart from this error message, I don't feel like it has any impact on the usability of the software, so it's okay for now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 19, 2023 Nov 19, 2023

Copy link to clipboard

Copied

@Nicolas31134888pui2 

 

"The increasing number of threads on the forum in the past few days indicates that there is an issue somewhere, and it's not an isolated bug."

 

Yes, I absolutely agree with every word there, and I've said the same thing in many other threads. I'm just trying to find out what the baseline is, what conditions and premises we're supposed to start from.

 

But yes, there's clearly something that just recently broke.

 

Look at this thread:

 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-25-0-graphics-processor-compatib... 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2024 Jan 14, 2024

Copy link to clipboard

Copied

I have a 3090 RTX and the only solution that worked for me was to open the Microsoft Store and install the OpenCL™ and OpenGL® Compatibility Pack. Works flawlessly every time now! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

LATEST

I am having the same issue.  However, my GPU is already turned off and in the box it states "Unknown GPU (UNKNOWN)"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines