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Answered

Gray menu/create new doc.

Forum|Forum|5 years ago
September 28, 2020
3 replies
379 views

I use the home create menu but everytime I open photoshop and illustrator I get a gray screen. I have unstalled both apps, down grade verisons, and try that "Use legacy "New Document" Inferface option. Nothing seems to work. I do like using the create new doc, but I've seen people do the don't auto show the home screen. I don't what to do.

Problem or error

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Correct answer jane-e

You didn't say which versions of PS and AI you are using but only Photoshop 2020 (21) and Photoshop 2019 (20) work with macOS Catalina.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

~ Jane

Barb Binder

Community Expert

Have you tried Reset Preferences on Quit? It's in the bottom right of my screen shot.

~Barb

~Barb at Rocky Mountain Training

E

Evè MendozaAuthor

Participant

Yeah I have that checked. My macOs is Catalina Version 10.15.7.

Pull this off of google. This is what Im missing.

jane-e

Correct answer

Community Expert

You didn't say which versions of PS and AI you are using but only Photoshop 2020 (21) and Photoshop 2019 (20) work with macOS Catalina.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

~ Jane

E

Evè MendozaAuthor

Participant

Ah I'm on 21.2.3 for PS and I'm on 24.3 for AI. Update: I did switch to PS 21.0. Menus is back so thats a good sign. I also just switch AI into 23.1.1. Thank you for sending the link. Much Love, Love you.

Barb Binder

Community Expert

Are you asking why the Home Screen isn't visible in Photoshop with no documents open? Is it enabled in Photoshop > Preferences > General > Auto Show the Home Screen?

What version of Mac OS are you using?

~Barb

~Barb at Rocky Mountain Training

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