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Half the printer profiles are not shown in Ps, but they are in Lr???

Explorer ,
Apr 06, 2023 Apr 06, 2023

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Somehow after printing one photo, in the next try half, or more, of the printer profiles have gone missing when I look for them in the print (CTL-P) window. They do show up in View>Proof Setup>Custom, and

they are there in Lr.

Restarting the computer is no help.

Very odd.

Help?

Win 10 on NUC w/Intel I-7, 32G RAM, M2 SSD, Current Lr & Ps
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Adobe
Adobe Employee ,
Apr 07, 2023 Apr 07, 2023

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Hi @Vic-86 

 

Thanks for reaching out.

Which version of Photoshop are you using? Did you change anything after printing the first page? 

Please share printer details with us.

You can try the troubleshooting steps mentioned here: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html.

 

Let us know how it goes.

 

Best 

Ranjisha

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Explorer ,
Apr 07, 2023 Apr 07, 2023

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Current versions of Ps (24.3) & Lr (12.2.1)

The only change was opening a different file.

Printer is a Canon Pixma Pro-100.

Attached are screen shotes of the printer profiles available in Ps and Lr. It may, or may not, be worth noting that all the profiles available in Lr are also available in Ps when cutomizing for soft proofing, but not for printing.

The 1st shot is Lr

Lr Printer profiles.jpg

Then this one in Ps (had to shoot with phone)

Ps Printer Profiles.jpg

Thank you

  

Win 10 on NUC w/Intel I-7, 32G RAM, M2 SSD, Current Lr & Ps

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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Try locating the offending profiles - they may not be where Photoshop needs them to be

Epson printer profiles are missing in Photoshop manages color in the print dialog (Mac)

 

 

To use "Photoshop Manages Color" properly (to make accurate prints) you need access to the printer manufacturer's paper specific profiles, since you need to select the relevant paper profile in that dialog.

Using "Printer Manages Color" should work for Epson’s own papers, as long as the printer driver is correctly installed.

Printer Manages Color [based on the media type selected] calls upon ICC printer profiles from a different installed folder*

[*usually a hidden one, this is so they don't get deleted inadvertently, more on that and how to find them below].

 

 

Epson ICC printer profiles may be missing in Photoshop after updating macOSX. This issue started with Mojave.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html#epson-printer-profiles-missing

Adobe’s tips:-

To resolve this issue, reset the printing system in your Mac's system preferences and then add your Epson printer again. 

  1. Reset the printing system.
    For instructions, refer to Apple's support documentation: https://support.apple.com/en-us/HT203343#reset

  2. Add your Epson printer again.
    For instructions, refer to Apple's macOSX User Guide documentation: Add a printer on Mac


  3. Relaunch Photoshop.

 

 

When you select Photoshop manages color in the “print” dialog, the “printer profile” dropdown should now provide you with a list of all the ICC printer profiles on your system. If not please read on.

The Epson installer puts them in hidden folders, but normally Photoshop can access them via a hidden link.

You may be able to find the profiles manually in the folder hierarchy

Are you working on a PC? If so, you may need help from Epson's support team.

 

Here are some Mac tips for when Photoshop can't find the Epson profiles:

 

I had to search for these myself on a client site once, took me quite a while and a lot of head scratching. But it means I now know how to find them

 

Basically, the printer profiles are in a folder hidden away in the system “library”

Navigate to

Your hard disk name”/library/ printers/EPSON/InkjetPrinter2/ICCProfiles/ [hidden inside a “package”]

[Not in the “your username”/library/ ]

Screenshot below

Epson Stylus.jpg

 

Inside the ICCProfiles folder (see above) is another folder containing the printer name, e.g:  Epson Stylus Pro 4900_4910.profiles

 

If you right click [or ‘control’ click] it and select "show package contents"

A contents folder appears

Now look inside that folder and you’ll find the ”resources" folder. 

 

see screenshot below

Contents.jpg

 

These are the icc profiles which used within the Epson driver [e.g. when you select Photoshop’s 'printer manages colour' option],

DO NOT DELETE OR MOVE THEM. It’s OK to copy of course.

SO - don't drag to move them as this actually removes them from the original folder

You can copy to your normal ICC profiles folder which is in the system library

[ computer name/hard disk name/Library/Colorsync/Profiles ]

 

 

 

 

Restart Photoshop, can you now see the profiles you copied across in Photoshop’s print dialog under "Photoshop manages color"?

 

I hope this helps

Happy Printing

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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Explorer ,
Apr 07, 2023 Apr 07, 2023

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Appreciate your reply. I'm on Windows so much of it doesn't apply, but I take you points regarding location(s) of printer profiles, etc.

I have the printer manufacturer's profiles as well as the paper manufacturer's profiles. Until the other day they all were listed in the print dialog. Now they are not. But they do show in the soft proofing customization. ???

Thanks again

 

Win 10 on NUC w/Intel I-7, 32G RAM, M2 SSD, Current Lr & Ps

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