Skip to main content
J
Jovial_quirk5D95
Known Participant
July 2, 2020
Answered

HELP!!!!! Can't open psd file after updating to macOS 10.15.5

  • July 2, 2020
  • 1 reply
  • 1074 views

I stupidly upgraded from Sierra to Catalina 10.15.5

Now, I cannot open an important PDS file.  It was created last week on PSD 2017.0.1 release.

After writing this, I discovered PSD won't open at all! It was working fine yesterday.

Error message:  "Photoshop has encountered a problem with the display driver, and has

temporarily disabled enhancements which use the graphics hardware.  check the manufacturer's website

for the latest software. Graphics hardware enhancements can be enabled in the performance panel of preferences."

The only related setting I could find in the "performance panel" was "Use Graphics Processor," there was nothing called

"graphics hardware enhancements."  Needless to say, checking that did nothing.

Any help appreciated.

 

 

{Thread title edited by moderator}

    This topic has been closed for replies.
    Correct answer nikunj.m

    Hi there,

     

    We're sorry about the trouble with Photoshop on macOS Catalina. If you are still using the 2017 version of Photoshop, please update Photoshop to the latest version 21.2 through the Creative Cloud desktop app and check if that helps.

     

    You can also go to the System Preferences of your Mac, then Security and Privacy, then select Privacy tab. From the list on the left, select Accessibility and add Photoshop to the list by unlocking the window using the lock at the bottom left. Once done, restart the computer and check if that helps.

     

    Please let us know how it goes!

    Regards,

    Nikunj

    1 reply

    nikunj.m
    nikunj.mCorrect answer
    Legend
    July 3, 2020

    Hi there,

     

    We're sorry about the trouble with Photoshop on macOS Catalina. If you are still using the 2017 version of Photoshop, please update Photoshop to the latest version 21.2 through the Creative Cloud desktop app and check if that helps.

     

    You can also go to the System Preferences of your Mac, then Security and Privacy, then select Privacy tab. From the list on the left, select Accessibility and add Photoshop to the list by unlocking the window using the lock at the bottom left. Once done, restart the computer and check if that helps.

     

    Please let us know how it goes!

    Regards,

    Nikunj

      J
      Jovial_quirk5D95Author
      Known Participant
      July 4, 2020

      Thanks so much for getting back Nikunj.

      The Systen Prefs change didn't work, but your other comment reminded me that last month, I'd gotten an Adobe email saying it was time to pay for an update.  I'd totally forgotten about it.  Funny how the destructive problems always hit at the worst time.

      Thank you again for the help!

      L
      litefish
      Inspiring
      July 4, 2020

      Alas, payment wasn't the problem.  No payment was necessary.

      Maybe it is the update.  

      I've avoided using creative cloud, and wish there were another way to pay for an update.

       

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices