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allynelsonpr
Participant
January 2, 2023
Question

Help! My photoshop keeps crashing!

  • January 2, 2023
  • 1 reply
  • 127 views

Since the recent update I am unable to open photoshop, the app crashes seconds after it opens.  I have tried all the troubleshooting techniques that the error report send me and nothing seems to be working.  Im on a mac.

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
January 2, 2023

Welcome to the Photoshop community. I'll help you figure this out. I've checked the crash report & it appears as a common issue.

 

What version of macOS are you working on? Does Photoshop show up on the activity monitor? Is there an error or pop-up on the screen?

Ensure no stale preferences in your Photoshop. Go to the location of the preference folder mentioned below and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

 

  • macOS: In the Finder, hold down the Option key when using the Go menu > Library > Go to Preferences/Adobe Photoshop [version] Settings
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

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