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Homescreen / New... window doesn’t show up...

Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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Hi!

Since couple days, when I run Photoshop, Homescreen doesn't appear. In general preferences I have this enabled. Similiar with "New..." dialog box, when I click it in File->New... or just by pressing Ctrl+N, nothing shows up. When I open some images, it will normally open and everything shows up. Any of you have similar problem maybe?

My specs are: Windows 10 ver. 1909, latest Photoshop CC 21.1.1 release, AMD Ryzen 7 3700X, GeForce 1070 GTX with latest drivers, 32 GB RAM.

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Community Expert ,
Apr 22, 2020 Apr 22, 2020

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Might be worth resetting your Photoshop preferences.

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Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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It didn't help, also reinstalling Photoshop did nothing.

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Community Expert ,
Apr 22, 2020 Apr 22, 2020

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Latest Photoshop is 21.1.2 Release, try updating and see if that helps.

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Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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Updated. Still the problem exist.

From curiosity I run Premiere, and there is similiar problem too. It hangs up on home screen (screenshot in attachment). I think that this can be connected.

Bez tytułu.png

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Community Beginner ,
Apr 27, 2020 Apr 27, 2020

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Any ideas? There is more windows, that are not showing up, like "Save as..." what makes totally impossible to work. 😞

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Community Beginner ,
May 03, 2020 May 03, 2020

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I uninstalled all Adobe CC apps and Creative Cloud Desktop app, and installed again.

I reinstalled whole Windows 10 (with keeping installed programs). Problem is still there!

 

Dialog boxes are working ONLY in "Legacy" mode! This means, that I can only in preferences have "New document" in Legacy, but I'm still unable to use windows like "Save as.." and others. (they don't have legacy mode) 😞 So it looks that there's something wrong with Adobe interface.

 

Adobe, pls, we need a fix ASAP!!

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New Here ,
Jun 30, 2020 Jun 30, 2020

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Try, edit/preferences/general/tick box:autoshow the home screen

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