Participant

Question

How to clear scratch disks for Photoshop CS 6???

Forum|Forum|8 years ago
October 17, 2017
3 replies
25013 views

I tried opening a 500kb file and received the following Photoshop message: "Could not complete your request because the scratch disks are full." I tried going to Edit/Preferences/Performance and only one drive, i.e. my harddrive, is listed, and it shows 856MB under Free Space. I read somewhere to de-select the active checkbox to clear the memory, but I'm not able to de-select. This is on Photoshop CS6 v.13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32 - old version, I know.

I can't find a customer support email for Adobe. Hope someone can help with this! Thanks!

This topic has been closed for replies.

Trevor.Dennis

Community Expert

How to Fix Photoshop Scratch Disk Full Errors

Also install WinDirStat so you can see what you have on the drive, and of you can remove or move it.

https://windirstat.net/

It's one of those essential apps like Speccy, and CPU-Z

JonathanArias

Legend

you should consider a 1t external drive to use as a time machine/backup and add it to that dialog you have open for Photoshop to go in there first before going to your C: drive for scratch disk space.

PECourtejoie

Community Expert

Jonathan, some external hard drives are not accepted as Scratch disks, if they are recognized by the system as removable, but setting up a time machine backup is a big plus, indeed!

JJMack

Community Expert

If after seeing that message you closed Photoshop and then restarted Photoshop which I think you may have done for Windows does not run well when your C: disk becomes full. If You terminated Photoshop because you got the message and Windows was not running well. The scratch space the Photoshop had allocated would have been returned to C: disk free space. Also 856MB is not much free space I have seen Photoshop use much more free space than that on my system. Many GB in facts. Photoshop also create temp work files in your user id temp space which is also one you C: disk. I feel you need to free up space if C: is the only disk you have.

Currently I see i have 122GB Free one my C: and that Photoshop is currently using 7.12GB one my C: for its temp scratch space.

I just closed PS

Free space is up to 129GB

JJMack

Z

zalao45217845

Participant

Hi, how did you open the right 'Photoshop Temp' window? I cannot come to it..

Basically I also have the same problem, I have a new laptop, 'the machine' and all, I thought 500 gb Ssd disk is gonna be a blast. Next thing I know, 6 months latter I am getting reports that the C disk is full??? Besides Windows, Microsoft, Adobe and Mendeley I have nothing on the laptop, I am even using Microsoft Explorer - its really solely photo and video editing laptop.

I have never had this problem before, so I have came to the conclusion that it must be scratch disks and catche data.

I turned internet upside down and I cant find an article saying where can I empty scratch disk. Would somebody please be so nice to share this knowledge with me?

Thank you.

Yours sincerely,

Zala Opara

PECourtejoie

Community Expert

Hello Zala, what might happen is that if Photoshop crashes, it might not delete the scratch file, and it clogs the C: drive.

Some users also had the problem when trying to crop an image using the wrong units, 1920x1080 Inches is way different than pixels at 300ppi...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded