How to disable the preview pop up when changing timeline duration?

New Here ,
May 09, 2018 May 09, 2018

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Hi guys! I think there should be a simple solution to this but I haven't found it yet. So every time I drag the timeline boarders to change their duration, this gigantic, annoying preview pops up and blocks everything! Is there a way to disable this? Because this is really disturbing my workflow! I can't see where I'm dragging the animation to and using this method as apposed to cutting then deleting is faster because I'm making frame by frame animation. I haven't done animation in PS in awhile but I do remember this preview does NOT exist back when I first used PS (probably PS5) Please help!

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Adobe Employee ,
May 09, 2018 May 09, 2018

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Hi MagikHelfire,

As you're seeing a preview everytime you drag the timeline to the border, could you please try resetting the preferences of Photoshop and let us know if it helps with the issue? Preferences in Photoshop

Also, could you please let us know which exact version of PRODUCT you're working on and which operating system are you using?

Regards,

Sahil

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New Here ,
May 10, 2018 May 10, 2018

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Hello Sahil,

Thanks for the reply.

I tried resetting it but it didn't work.

I'm using Photoshop CC 2018 on Windows 10

Here's a screen cap of what's happening. The preview window blocks the video AND the timeline, two of the most important info in animation.

Ps bug.gif

Regards,

Magik

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Adobe Community Professional ,
May 10, 2018 May 10, 2018

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Hi

I've never seen such a pop up and cannot get one to appear here.

Can you go to Help > System Info and click Copy. Then paste the details here. I would like to see if any difference between our set ups could be causing this.

Dave

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New Here ,
May 10, 2018 May 10, 2018

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Hello Dave,

Thanks for the reply.

Here's a link to the system info text file

Regards,

Magik

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Adobe Community Professional ,
May 10, 2018 May 10, 2018

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OK This is a long shot but worth a try.

You are using two GPUs (Intel and Nvidia) which is known to cause issues with Photoshop- although I've not seen it cause this particular issue.

Please see section 7 & 8 here on how to force the use of a single GPU with Photoshop.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Give it a try and let us know if it helps

Dave

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New Here ,
May 10, 2018 May 10, 2018

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Hello Dave,

I tried it and even restarted the pc and checked if it's using the right GPU but it didn't work

Regards,

Magik

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Adobe Community Professional ,
May 11, 2018 May 11, 2018

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I get a preview window when dragging a Video Layer’s end in the timeline, too, though it is far from »gigantic«.

That it shows the transparency grid in this case might be owe to lacking (or very transparent) content.

Ultimately this might come down to:

If you are serious about video work don’t use Photoshop for it but rather applications like Premiere or After Effects.

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New Here ,
May 11, 2018 May 11, 2018

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Yea don't know why it's doing that, seems like a strange interface design. There is content in these Video Layers though.

I chose Photoshop because I want to draw frame by frame action/movement animations (similar to avatar fight scenes) I've looked at other programs but Photoshop workflow seemed to be the best for this kind of media + works well with tablet. It's just annoying not being able to see when I want to increase/shorten the duration.

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Adobe Community Professional ,
May 11, 2018 May 11, 2018

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It's just annoying not being able to see when I want to increase/shorten the duration.

See what?

Are you saying it covers too much of the Canvas or the Timeline Panel?

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New Here ,
May 11, 2018 May 11, 2018

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Look at the gif I posted above, it covers the timeline bar and the video layer bar. So when I drag the timeline to change their duration (usually for 2~4 frames for me) it blocks those information.

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Adobe Community Professional ,
May 12, 2018 May 12, 2018

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If you move the Timeline Panel to the top of the monitor the preview should go to the bottom … unfortunately I know no way to suppress it altogether.

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New Here ,
May 12, 2018 May 12, 2018

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Huh that actually worked, though I'm not used to working with undocked format but least I can see my workspace guess I'll just get used to this. Thanks!

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Adobe Community Professional ,
May 12, 2018 May 12, 2018

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I'm puzzled now as I can't find a way to get the pop up to appear. If I could find a way to do that , there may be a way to make it disappear.

Dave

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Adobe Community Professional ,
May 12, 2018 May 12, 2018

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Are you dragging the Timeline-ends of a Video Group or a plain Layer? (edited)

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Adobe Community Professional ,
May 12, 2018 May 12, 2018

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That was the difference. I was using layers on the video timeline not a video group. I can see it now.

Dave

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New Here ,
May 12, 2018 May 12, 2018

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Is the preview doing the same thing as mine?

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Adobe Community Professional ,
May 12, 2018 May 12, 2018

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It is the same but no big deal - the pop up is small and although the timeline units are covered by the pop up  the same info is shown at the top bar of the pop up itself, so positioning to an exact time location is no problem.

Dave

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New Here ,
May 13, 2018 May 13, 2018

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Seems like only my preview blocks the video layer itself??

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New Here ,
Jun 16, 2022 Jun 16, 2022

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I would also like to know the solution to this problem as my computer crashes everytime this pop up comes up.

Thanks,

Tom

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