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How to install older version of photoshop CC 2019 on Older Mac OSX (High Sierra):

New Here ,
Oct 07, 2022 Oct 07, 2022

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Please help me unstuck from the 41 error when installing!

 

I will keep High Sierra for now since other programs are depending on that older Osx for now so it is for me out of the question to Updrade the Osx in order to have a newer version of Photoshop.

 

I have downloaded this installer "AdobePhotoshop20-mul.dmg" which is suppose to be the CC2019 installer, which I found on this page which was recommended on this forum.

I get the "41 error" during trying to install;

 

Adobe Error 41.png

 

I am installing using my main user which is an admin profile.

 

I HAVE TRIED THIS:

 

I have tried to repair Creative Cloud via the "repair" option which you get when you try to run the "uninstall Creative Cloud" fule. I have tried to install previous versions of CC (2018) which worked btw, but I really would like the 2019 CC of Photoshop, so then I did uninstall CC 2018 again.

 

I have tried a lot, so please guys, how to solve this?

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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@Norwegian_Veteran 

 

Did you follow the "Very Importand Instructions" for downloading at ProDesign Tools?

https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions

 

Jane

 

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New Here ,
Oct 07, 2022 Oct 07, 2022

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Thank you @jane-e , I did not follow the guidelines you are recommending above, I was not aware of them. Anyways the ".dmg" install file: "AdobePhotoshop20-mul.dmg" did download at "1 755 867 476 byte (1,76 GB) and the DMG verified which OSX did without any errors, so it is hard to believe that anything could be wrong with the installer file..... And it does start to install, but ends with the 41 Error not being able to complete the installation. So I am puzzeled how such things as browsers settings could have anything to do with it.....

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Hi @Norwegian_Veteran 

 

Here's what Adobe Help says about Error Code 41:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error41

 

C279E7F9-E2FA-46F9-8387-AACBB9257F2C.jpeg

 

I noticed that you have a link in your screenshot to "Get Help". Where does that take you?

 

Jane

 

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New Here ,
Oct 08, 2022 Oct 08, 2022

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Hi again @jane-e , sadly the "help" was just referring to the 41 error in context of "installer not having the rights to a critical file or directory"..... I am the only admin on this mac. Although my macs HD crash 6 weeks ago and I had to reinstall everything from Time Machine (which worked), but I did the error of not including the Photoshop program in the settings for backing up via Time Machine that time (in the months prior to the hd crash) otherwise I would have restored my Photoshop CC 19 via the Time Machine restore fundtion.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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@Norwegian_Veteran 

 

This is starting to go above my skill level, and so far no one else has chimed in. I have one other thought that may or may not work.

 

Create a second administrative account on you Mac if you don't already have one. (I do this anyway as a matter of course.) See if you can install PS from that account. If it works, you can use it from both accounts.

 

Jane

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New Here ,
Oct 08, 2022 Oct 08, 2022

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Hi again @jane-e , I have already tried that (to install from another admin account. What I have not tried is to create another new admin account and do the same. But I can install other programs as normal on the mac so I am not sure if this is the right avenue to try now. Thank you for your creative mind here 🙏💖!

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New Here ,
Oct 08, 2022 Oct 08, 2022

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I would like to report a unresolved bug in regard to installing Photoshop CC 2019 on Mac Osx High Sierra, more details in my other post in the Adobe Discussion formum, here. I would also like to recieve adddional support via Adobe remote controlling my mac, but this time with Audio contact so I can talk to the service provider agent in real time at the same time. Last time we tried I found it stressful not being able to communicate so I did abort. Please use Teamviewer this time.

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