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Please help me unstuck from the 41 error when installing!
I will keep High Sierra for now since other programs are depending on that older Osx for now so it is for me out of the question to Updrade the Osx in order to have a newer version of Photoshop.
I have downloaded this installer "AdobePhotoshop20-mul.dmg" which is suppose to be the CC2019 installer, which I found on this page which was recommended on this forum.
I get the "41 error" during trying to install;
I am installing using my main user which is an admin profile.
I HAVE TRIED THIS:
I have tried to repair Creative Cloud via the "repair" option which you get when you try to run the "uninstall Creative Cloud" fule. I have tried to install previous versions of CC (2018) which worked btw, but I really would like the 2019 CC of Photoshop, so then I did uninstall CC 2018 again.
I have tried a lot, so please guys, how to solve this?
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Thank you @jane-e , I did not follow the guidelines you are recommending above, I was not aware of them. Anyways the ".dmg" install file: "AdobePhotoshop20-mul.dmg" did download at "1 755 867 476 byte (1,76 GB) and the DMG verified which OSX did without any errors, so it is hard to believe that anything could be wrong with the installer file..... And it does start to install, but ends with the 41 Error not being able to complete the installation. So I am puzzeled how such things as browsers settings could have anything to do with it.....
Here's what Adobe Help says about Error Code 41:
I noticed that you have a link in your screenshot to "Get Help". Where does that take you?
Hi again @jane-e , sadly the "help" was just referring to the 41 error in context of "installer not having the rights to a critical file or directory"..... I am the only admin on this mac. Although my macs HD crash 6 weeks ago and I had to reinstall everything from Time Machine (which worked), but I did the error of not including the Photoshop program in the settings for backing up via Time Machine that time (in the months prior to the hd crash) otherwise I would have restored my Photoshop CC 19 via the Time Machine restore fundtion.
This is starting to go above my skill level, and so far no one else has chimed in. I have one other thought that may or may not work.
Create a second administrative account on you Mac if you don't already have one. (I do this anyway as a matter of course.) See if you can install PS from that account. If it works, you can use it from both accounts.
Hi again @jane-e , I have already tried that (to install from another admin account. What I have not tried is to create another new admin account and do the same. But I can install other programs as normal on the mac so I am not sure if this is the right avenue to try now. Thank you for your creative mind here 🙏💖!
I would like to report a unresolved bug in regard to installing Photoshop CC 2019 on Mac Osx High Sierra, more details in my other post in the Adobe Discussion formum, here. I would also like to recieve adddional support via Adobe remote controlling my mac, but this time with Audio contact so I can talk to the service provider agent in real time at the same time. Last time we tried I found it stressful not being able to communicate so I did abort. Please use Teamviewer this time.