I can't find Avoid Abrassion, other settings, and color output is totally out of whack

[Ben Nugent]

Any help woul be greatly appreciated, thank you for taking the time to review this!

By the end of April, I had completed the proofing process and was ready for production on a 5 x 7 greeting card. The final proofed master file was printed with these settings:

• 7 x 10 60lb Pecos River Gloss card stock from Red River Paper
• PSD file / 300 DPI / RGB 16bit
• Canon Pro 1000 with RR Pecos River Gloss V-1 printer profile for Canon.
• MacBook Pro 14 / Sequoia 15.4.1
• Unsure which version of PS prior to 26.6.1 I was using, but most likely the prior version.

I installed two updates early last week:

• Ps 26.6.1
• the V-2 printing profiles from Red River for canon.  

Three errors are now occurring and I have not been able to clear them:

1. I cannot seem to find many print settings in the Ps printing dialogued, including the critical setting of “avoid abrasion” setting. 
2. An error on the printer itself occurs:
   1. “Size or type of the paper loaded in the top feed is different from the print settings” screen two: “check whether the paper that matches the following settings is loaded: Page size “Other” “type: pro platinum”
3. Most critically: The print output is completely out of whack from the proofed master copy I had.

Troubleshooting I’ve done so far:

• Reverted Photoshop all the way back to v25, still can’t find the avoid abrasion settings.
• Uninstalled RR profiles
• Uninstalled Canon Pro 1000
• Restarted the laptop
• Re-installed the printer
• Re-installed V-1 of the Pecos River Gloss profile
• Created a brand-new greeting card file (in case the template was corrupted for some reason)
• Made three test prints
  • Original file with RR Pecos River Gloss V-1 profile
    • Still way out whack
  • Original file printed with the standard sRGB profile
    • The closest to replicating my original master print, but still not a satisfactory matching of my screen and output like I had achieved prior to whatever seems to have gone sideways.
  • Brand new file, with the RR V-1 profile
    • No difference, the RR profile is still way off for some reason.

[Aleke]

Hi @Ben Nugent! Sorry to hear you're having trouble with printing — that can definitely be frustrating.

Quick question: does this happen with every image you try to print from Photoshop? If you haven’t already, it might be helpful to try printing from another app, like Apple’s Pages, just to see if the issue is specific to Photoshop or something going on with the printer itself.

As a first step, you might also want to try resetting your Photoshop preferences — just be sure to back them up first so you don’t lose anything important. Here’s a guide that walks you through how to do that: https://adobe.ly/4mt5XUI

Let us know what you find — happy to help troubleshoot further!

Best,
Alek

[Ben Nugent]

Hello! Thanks for the quick reply, Aleke!

So, some partial success.

I was able to clear the "paper doesn't match" settings by manually selecting the paper settings on the printer

And I was also able to print a succesful print through Canon's Pro Print & Layout software.

But printing out of Shop still results with a color output that's skewed.  So, a deep yellow is getting turned bright orange, the blues are hue shifted, and the the contrasy is like 10% to 15% icnreased than it should be.

[Ben Nugent]

I seem to have found a good fix, (see the corrected answer)

I still don't know why I was able to directly print from Ps, and then suddenly wasn't able to, but I'll have to spend time figuring that out later.

In the meantime, thank you again, Aleke for responding so fast, it's a huge help.

Cheers

[Ben Nugent · Accepted solution]

Okay, so far this seems to have worked:

1) I manually select paper settings on the printer

2) Installed the Canon Professional Print & Layout, THEN manually install the PPL plugin, into the Ps application plugin folder. 

open the file you want to print, then go to File -> automate -> you'll see the PPL plugin.