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Saul Rosario
Participant
June 6, 2023
Answered

I can't install Photoshop error 176

  • June 6, 2023
  • 2 replies
  • 25759 views
I can't install Photoshop on my computer due to error 176, It tells me: Error code 176: Cannot install to a network drive
    Correct answer ellojamie

    @Garth5CD1 and @ellojamie 

     

    What happened when you contacted Adobe Customer Care?

     

    Jane

     

     


    Hey Jane, 

     

    I didn't get that far, however I did come across another post which had the solution to this issue. 

     

    Delete files in caps:

    Windows: C>Program files or Program files(x86)>Common files>Adobe>Caps
    Mac OS X : Macintosh HD>Library>Applciation support>Adobe>Caps.

     

    As soon as I did this, creative cloud installed both Photoshop and Lightroom and recognised again that I had previous versions on my PC, and updated them. This meant my preferences and set-up remained. 

     

    Hope this helps those who come across this issue. 

     

    There seem to be multiple threads on this same issue, so this should be the solution when running into the problem when installing locally. 

    2 replies

    Red Chocolate
    Red Chocolate
    Participant
    April 5, 2024

    I am also having this issue but it doesnt matter where i try to install it, every location is rejected. What do i do now?

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    April 5, 2024
    quote

    I am also having this issue but it doesnt matter where i try to install it, every location is rejected. What do i do now?

    By @Red Chocolate

     

    Have you contacted Adobe Customer Care for assistance? If not, scroll up to see the directions in the post dated 07 June 2023 earlier in this thread.

     

    Jane

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 7, 2023

    @Saul Rosario 

     

    Error code 176 indicates that you are trying to install the app on a network drive. The solution is to select another install location in your device preferences, and install the app again.

     

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error176

     

     

    This is not a developer question, so I have moved your post to the Photoshop forum for you.

     

    Jane

     

      S
      Saul RosarioAuthor
      Participant
      June 7, 2023

      I have already done everything following each instruction and the error continues, I even uninstalled my Creative Cloud, I changed the installation location in preferences and nothing. The problem continues I don't know what to do help

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      June 7, 2023
      quote

      I have already done everything

      By @Saul Rosario

       

      You can't install Photoshop on a network drive. Try installing it on your C : drive.

       

      Jane

       

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