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I Can't Save any file in photoshop (photoshop popup window blank)

Community Beginner ,
Mar 19, 2023 Mar 19, 2023

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When i am going to press Command+S or File > Save As, Then i can't save that file.. Because it is showing a blank popup window. please help me.

Also i can't find the Default file save as location option on Preference > File Handling setting.

 

I NEED HELP

Using Mac Os

Photoshop Version 24.0.0

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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Hi

Try enabling this option in preferences and restarting Photoshop to see if it helps, the most recent of Photoshop is 24.2.0

2023-03-19 13_23_52-Window.png

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Community Beginner ,
Mar 19, 2023 Mar 19, 2023

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Screenshot 2023-03-19 at 8.49.04 PM.png

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Community Beginner ,
Mar 19, 2023 Mar 19, 2023

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i couldn't find this option 

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Thanks for the screenshot. Would you mind updating Photoshop to the latest version? You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t.

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

 

Let us know if that helps.

 

Best,

Ranjisha

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Community Beginner ,
Sep 21, 2023 Sep 21, 2023

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I couldn't find that option either. I have Photoshop 25.0.0 and Mac Monterey. I get a blank popup window when I try to save too. I didn't change the Photoshop defaults for this category of preferences.

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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But I can't save or save as or save a copy after making any changes to a file in Photoshop 2024 with Mac Monterey.

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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@Ann Marie32364781metv thats not normal. What happens when you try to save? Do you get an error, does the screen come up blank, etc?

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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I get a blank screen that pops up. No matter how long I wait, nothing happens. This is for Photoshop 2024.

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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@Ann Marie32364781metv this is a different issue than this post. I'm going to move your post to a similar thread with the same issue.

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Community Beginner ,
Sep 21, 2023 Sep 21, 2023

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Thanks. I didn't see this thread.

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New Here ,
Dec 04, 2023 Dec 04, 2023

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I have this same issue... is there a solution for it @kevin stohlmeyer (Dec 4, 2023)

 

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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@Jewels805 update to 25.2

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New Here ,
Dec 05, 2023 Dec 05, 2023

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@kevin stohlmeyer  Thank you for the quick reply 🙂 I am in fact, already running 25.2! Any other suggestions that may help?

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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@Jewels805 Mac or Windows?

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New Here ,
Sep 21, 2023 Sep 21, 2023

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New Here ,
Sep 21, 2023 Sep 21, 2023

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Impossibile salvare un file di Photoshop, la finestra di salvataggio è complatmente nera e non si può fare nulla.

Release 25.0.0 su macOS Ventura 13.2

Screenshot 2023-09-21 alle 12.54.43.png

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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check https://community.adobe.com/t5/photoshop-ecosystem-discussions/i-can-t-save-any-file-in-photoshop-ph...

 

=====================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">


 

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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I get the same thing (blank popup window). PS 2024 will not Save, Save As, or Save a Copy in Mac Monterey OS 12.6.9 (and my computer can’t update higher than that). After editing a file, I now have to export it; however, the options of file types are limited to PNG, JPEG, and GIF. This doesn't help me when I need a TIFF or PS file saved. It's only a partial workaround but it may help for some files.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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A few days after I posted this, Photoshop miraculously worked as normal. Maybe something updated? But I didn't see and evidence of that. It still says it's the 25.0.0 release. I'm still on Mac Monterey.

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New Here ,
Mar 15, 2024 Mar 15, 2024

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LATEST

I've experienced job loss twice because of this issue. You might wonder why it happened twice; the problem was that Photoshop was failing to save certain files. Just as I was about to lose hope, I stumbled upon a solution on Reddit. Unfortunately, I couldn't provide credit to the person who shared it due to not being able to copy the link. So, here's an enhanced version of the solution I found. I hope it helps you avoid similar troubles.
1. Quit Photoshop

2. For Mac go to
~/Library/Preferences/Adobe Photoshop 202x Settings/
And for PC go to
C:\Users\Your User Name\AppData\Roaming\Adobe\Adobe Photoshop 202X

3. Make a backup of Adobe Photoshop 202X Settings, The latest version you currently use.

4. Delete the contents in Adobe Photoshop 202X Settings.

5. Copy the contents of Adobe Photoshop 202Y Settings into Adobe Photoshop 202X.

6. Or you can delete the whole directory, copy the old one there, and then rename it to the last version, for example, Adobe Photoshop 2023 to Adobe Photoshop 2024.

7. Open Photoshop, Cross your fingers and toes, and hope this solution does the magic! If not, well, maybe we can all collectively blame Photoshop's mischievous gremlins. ☺️

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