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I have a problem loading Neural filters with Photoshop 23.0.0

New Here ,
Nov 08, 2021 Nov 08, 2021

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I work with Photoshop 23.0.0 with Macbook Pro M1 Max and when I start the Neural filter is not loading,no matter how much time I wait for this.

Does anyone experience similar issue?

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Adobe Employee , Nov 14, 2021 Nov 14, 2021
If you log back into the prior user, can you pull the "PluginData" folder from the following locations (move to your desktop): Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\ PluginsStorage\PHSP\23\Internal\com.adobe.nfp.gallery\PluginData Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/ PHSP/23/Internal/com.adobe.nfp.gallery/PluginData Then launch Photoshop and see if the neural filters work? If not, zip up the PluginData folder and post a link for me to download for o...

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New Here ,
Nov 14, 2021 Nov 14, 2021

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I have the same problem on M1 MacBook Air, base model. I have not found any solution. I wonder if it even works on the base model. ?

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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Have you tried any of the troubleshooting steps here? https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Thanks for the quick response!

{You see “Loading” displayed indefinitely when using Neural Filters with Grayscale images}

I saw that page earlier but for the 'ever-loading' problem it says to update to the latest version. I did that today but still no luck (with grayscale or color images?). I have tried starting in Rosetta and not, both being unsucessful to load any neural filters. Should I completely uninstall Photoshop and try again, do you suggest? 

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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I don't expect a reinstall would fix it. Try this quick test: Create a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions 


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 14, 2021 Nov 14, 2021

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That did the trick! The neural filter window now loads and I can download filters. Thanks

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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If you log back into the prior user, can you pull the "PluginData" folder from the following locations (move to your desktop):

 

WindowsC:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\23\Internal\com.adobe.nfp.gallery\PluginData

 

Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/23/Internal/com.adobe.nfp.gallery/PluginData

 

Then launch Photoshop and see if the neural filters work? If not, zip up the PluginData folder and post a link for me to download for our engineers.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 15, 2021 Nov 15, 2021

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I don't see the folder you mention. I have 

Adobe/UXP/extensions/  then two folders: com.adobe.ccx.start-4.4.0  and  com.adobe.ccx.start-5.0.0

extensions is the only folder in UXP. ?

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Sounds like you're looking at the system Library level.

 

In the Finder, click on the Go menu, then hold down the option key. The hidden User library folder with appear in the menu. Select it - and try to navigate to the folder location I provided above.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 18, 2021 Nov 18, 2021

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That did the trick. Thanks very much and have a great day!

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Thanks! Would it be possible to get a copy of the bad folder you pulled out?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Sure, it is a folder named PHSP and under info is 0 bytes. I don't see how to attach a file, though. Should I send it by email somewhere?

 

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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I'll send you a direct message.

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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