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I just download photoshop and this happened...

New Here ,
Feb 19, 2020 Feb 19, 2020

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Captura de pantalla (18).pngI start photoshop normally and click in "new project" and without any alteration the project opens and a second later the screen get like that. Pls help

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Adobe
Community Expert ,
Feb 19, 2020 Feb 19, 2020

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Make sure you have the latest display device driver installed.  Try turning off user GPU ins Photoshop preferences performance

JJMack

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New Here ,
Feb 19, 2020 Feb 19, 2020

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and how do I do that?

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Community Expert ,
Feb 19, 2020 Feb 19, 2020

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Hi Indeed, if you do not see anything, it will not be easy: try to reset your preferences, hold CTRL+ALT+Shift as you start Photoshop

Can you check the version of the driver you have for your GPU?

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New Here ,
Feb 27, 2020 Feb 27, 2020

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Sorry but the comand didnt work and I dont know how to check up the GPU

 

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Community Expert ,
Feb 19, 2020 Feb 19, 2020

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Photoshop UI seem to display for you use menu Edit>Preferences>Performance

image.png

JJMack

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New Here ,
Feb 27, 2020 Feb 27, 2020

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I cant acces that menu

 

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