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I just plugged my laptop into my new 4k Monitor and now Photoshop is lagging. Help?

Forum|Forum|3 years ago
March 29, 2022
2 답변들
2661 조회

Hello!

I'm using Photoshop 23.2.2 on my laptop.

Laptop:

Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz

8.00 GB of RAM

Windows 10 Up to Date

64-bit operating system, x64-based processor

NVIDIA GeForce GTX-960M

I just got a 4k Monitor to use for drawing. Everything seems to work fine on the screen except when I use photoshop. When I open photoshop the navigator flickers, the menus take a really long time to open, and moving the canvas/brushstrokes/zooming are all heavily delayed. I haven't been able to find any advice on this. Can you guys help?

Windows

이 주제는 답변이 닫혔습니다.

최고의 답변: Chris 486

Hi Jesse!

960M can handle a 4k monitor but it might struggle when needing to preform heavier GPU tasks. Check to make sure your GPU Drivers are updated.

If that doesn't work, does performance help if you disable your gpu under settings?

another thing to check is to turn your 4k monitor down in resolution to see fif adobe works better.

Help for other trouble shooting below. let us know what you find out.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues (adobe.com)

mglush

Community Expert

Hi,

This may sound obvious, but is it possible that your laptop is not strong enough to handle this new 4K monitor? Also, did you check to see if your monitor is compatible with your laptop? I would check those first (including Drivers), and then see if adding more RAM or using a Scratch Disk might help. Do you have an external drive that is considerably free that you can use as a Scratch Disk? This might free up some room to work.

Michelle

J

Jesse23793790jyxa작성자

Participating Frequently

Michelle!

Thanks for your suggestsions and asking the hard questions! You're probably right about my laptop being on the weaker side but I'm on the hunt to double up my RAM (16GB) so hopefully that will smooth things out a bit. Yeah, the monitor is compatible and I actually do have an external hardrive with plenty of space that I could use as a scratch disk. I don't quite know how to do that yet but you have sent me in the right direction. Off to do some research for me!

mglush

Community Expert

Jesse,

I'm so glad to hear that Chris's suggestion helped!

Scratch disks are pretty straight forward. Plug in the disk that you want to use as a Scratch disk and then go to Preferences>Scratch Disks, and check the box next to the External drive you want to use and then relaunch Photoshop.

Have fun with your new monitor!

Michelle

Chris 486

답변

Community Expert

Hi Jesse!

960M can handle a 4k monitor but it might struggle when needing to preform heavier GPU tasks. Check to make sure your GPU Drivers are updated.

If that doesn't work, does performance help if you disable your gpu under settings?

another thing to check is to turn your 4k monitor down in resolution to see fif adobe works better.

Help for other trouble shooting below. let us know what you find out.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues (adobe.com)

J

Jesse23793790jyxa작성자

Participating Frequently

Thanks Chris!

That was really helpful. I disabled gpu in Photoshop and now I have no lag! I also didn't have to lower the resolution. Now the zoom and pan tools have a little bit of clunkyness to them but I'm still able to draw. I think the problem isn't as much a problem with PS as it is my a problem with my computer. I think I'm currently using the minimum amount of RAM to run PS (8GB). When I get more RAM I'll update for all the other Budget artists out there.

Chris 486

Community Expert

Glad to hear that it helped! Take Care!

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