I keep getting an error that says "the version is different."

Report · Sep 02, 2024

I'm using Windows OS installed on a Mac. Currently, the issue of not being able to open or save Photoshop and XD files is persisting, and I can't get any work done. 😭

The file was created in Photoshop and saved in the cloud. But when I try to reopen the file from the cloud, it won't open.

Why is Adobe acting up like this lately...? I need a quick response.
I'm Korean, so please understand that I'm using a translator.

------------------------------------------------------------------------------------------------------------

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.11.0 20240716.r.706 b326a7d - x86
0 address: 00007FF793288382 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
1 address: 00007FF793235B4D base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
2 address: 00007FF7907C0CD1 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
3 address: 00007FF7907BE96C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
4 address: 00007FF7912D0C24 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
5 address: 00007FF7912D0199 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
6 address: 00007FF7912CFFD9 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
7 address: 00007FF7912E544D base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
8 address: 00007FF7907F0D05 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
9 address: 00007FF7907F3E37 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
10 address: 00007FF7907F37CA base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
11 address: 00007FF7907E2666 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
12 address: 00007FF7909A0528 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
13 address: 00007FF7909A05BD base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF790965E0C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
15 address: 00007FF79099120A base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
16 address: 00007FF790BFB58F base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
17 address: 00007FF79096892B base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
18 address: 00007FF7921C8CB2 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
19 address: 00007FFFD71C7374 base: 00007FFFD71B0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FFFD877CC91 base: 00007FFFD8730000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

Report · Sep 02, 2024

Photoshop Error information
Code: -25050
Text: because the file is not compatible with this version of Photoshop
Message: Could not open “0-cover.psdc” because the file is not compatible with this version of Photoshop.
Stack:
Adobe Photoshop 25.11.0 20240716.r.706 b326a7d - x86
0 address: 00007FF793288382 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
1 address: 00007FF793235B4D base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
2 address: 00007FF7907C0CD1 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
3 address: 00007FF7907BE96C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
4 address: 00007FF7907C3163 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
5 address: 00007FF795F20A17 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
6 address: 00007FFFB3171080 base: 00007FFFB3170000 module name: 'VCRUNTIME140_1.dll' symbol info: 'n.a.:-1 in n.a.'
7 address: 00007FFFB3172715 base: 00007FFFB3170000 module name: 'VCRUNTIME140_1.dll' symbol info: '__NLG_Return2:-1 in n.a.'
8 address: 00007FFFD87D1C96 base: 00007FFFD8730000 module name: 'ntdll.dll' symbol info: 'RtlCaptureContext2:-1 in n.a.'
9 address: 00007FF790D61033 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.'
10 address: 00007FF790D5FD5C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.'
11 address: 00007FF792480964 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
12 address: 00007FF7923E3C7E base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
13 address: 00007FF79097EA93 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF790E6F5BE base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
15 address: 00007FF794E6B9AD base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
16 address: 00007FF7907E0BC2 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
17 address: 00007FF7907DB123 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
18 address: 00007FF7907F5FF1 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
19 address: 00007FF7907F56D5 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
20 address: 00007FF7907F37CA base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
21 address: 00007FF7907E2666 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
22 address: 00007FF7909A0528 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
23 address: 00007FF7909A05BD base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
24 address: 00007FF790965E0C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
25 address: 00007FF79099120A base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
26 address: 00007FF790BFB58F base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
27 address: 00007FF79096892B base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
28 address: 00007FF7921C8CB2 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
29 address: 00007FFFD71C7374 base: 00007FFFD71B0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
30 address: 00007FFFD877CC91 base: 00007FFFD8730000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

Report · Sep 02, 2024

My Photoshop is version 25.11, and it is the latest version.

Report · Sep 03, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Report · Apr 04, 2025

I have the same problem. Photoshop asked me to change some parameters of the text layers in my file and I clicked yes. After that, I was never able to open the psdc file again.

It's absurd that this would happen, specially with a file managed by adobe's own cloud service. Even more absurd there are no answers to this here...

I keep getting an error that says "the version is different."

Explore related tutorials & articles