I ran out of credits to make selections and use the replace tool

[Jane needs help]

Hi! 

I work freelance in a high-volume e-commerce platform–at a significantly reduced rate than what I'm used to. It's on my equipment and I'm using my own software.

On Thursday, I discovered that I had run out of AI credits, which are used to make object selections and remove defects –a strange occurrence, especially since when I called Adobe, the representative mentioned that these tools were under the "saturation" tool.

The question is, and for me it feels bad–how do I get more credits? I dislike that Adobe wants to charge me for something I believe should be included with the Creative Cloud plan. Yes, I know my client should be paying for this; the question is, how?

[Trevor.Dennis]

Hi Jane.  I wonder what plan you have?  With a full CC all apps plan you get 1100 credits, and can buy more. 

Could you be more economic with your use of them?  How are you using them, and are there alternatives?  We managed somehow before we had the Ai tools, but it definitely took longer.

If you describe your woprkflow, and maybe shared part of a screenshot (I realize that might be difficult with client images, so use something else) then I feel sure we can help you reduce your credit use.  Unfortunately, Adobe a very unlikely to change their position.

[Jane needs help]

I have Creative Cloud Pro. Images and descriptions of the specific issues I was having are in a post shown below.

[AxelMatt]

Here https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html#commercial-u... find a lot of informations that should answer your some of your questions.

[Stephen Marsh]

Generative Fill and other generative processes use credits. AFAIK other non-generative AI trained tools like Select Subject and Content Aware Fill don't. Adobe have indicated that for now, the Remove Tool doesn't consume generative credits.

[Jane needs help]

I got an error regarding the replace tool last Thursday, and I was told that the reason it wasn't working was because I ran out of credits. I was also guided by my clientto "select object" rather than "select subject" to isolate pattern heavy garments as a time saving maneaver. (the subject is pre-selected and backgrounds scrubbed by another service). I use generative crop on most images–so they can appear square and place on a grid.

On average, I'm responsible for at least 177 images a week–which is too slow for the client, they want me to get up to 100/day and then have time for revisions after (many meetings about how I can speed up the the time, the select object tool was the topic of our last meeting). They would up it another 100 or so images a week if I could handle it.

And then generative crop has a hard time following suggestions–they'll add brick walls, windows, staircases, vignetting (which I'll have to either paint out or do a second generative fill to remove), ect. We've gone back and forth on how to word it (make plain white wall to match), (extend white wall without vignetting-a total loser), (expand white wall to match, expand plain white wall to match–these commands added windows, banistairs, corners, etc).

For the attached series, I got one image that worked. The prompt was "make plain white wall to match"

[ExUSA]

100 images a day is 12.5 per hour, or under five minutes each if you never take a break. I'm not understanding exactly what you are doing but your client needs to pay expenses including the cost of AI credits if you need them.

I'd be looking for a new client, frankly. Let them find out that their expectations are unrealistic and that nobody can meet them.

[Jane needs help]

Hi Steve!

That's weird–becuase I was getting errors mentioning generative credits, and Adobe tech support said I was running out of them and that's why I couldn't use the remove tool. I'm also on a pro-plan–which should mean that I have unlimited credits.

[Kevin Stohlmeyer]

@Jane needs help https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html#monthly-gene... this explainer goes into more detail as to what consumes (premium features) and doesn't consume (standard features) credits. A CC All Apps Pro plan has 4,000 credits which is a lot (unless you are using Firefly Ultra or Video). 

The only thing I can think of that would be consuming credits in Photoshop is if you are using Partner Models to generate instead of Firefly. 

https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/non-adobe-models-in-adobe-products.html

As for the Generative Extend/Crop - try this prompt next time:
"plain neutral seamless background"

[davescm]

@Stephen Marsh The latest documentation for CC Pro shows that it includes 4000 premium generations and unlimited standard generations.
https://helpx.adobe.com/uk/firefly/get-set-up/learn-the-basics/generative-credits-faq.html#monthly-g...

The Firefly plans page defines standard generations included in the CC Pro Plan further as 'Unlimited access to standard image and vector features like Generative Fill'  - so accessing generative fill with a CC Pro plan (which is North America only to date) should be unlimited.
https://helpx.adobe.com/uk/firefly/get-set-up/learn-the-basics/generative-credits-faq.html#monthly-g...

So, if Jane is a North America customer with a CC Pro plan then she should not be restricted from generative fill.

Dave 

[ExUSA]

177 images a week is under 800 a month. OP, are you using 5 premium generation credits for each image you process? Something seems out of whack here.

[michael368942409ywx]

Contact support and complain. I did so earlier today and they credited me more credits. Don't let their bad policy hurt your workflow.