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Inspiring
July 6, 2025
질문

I ran out of credits to make selections and use the replace tool

  • July 6, 2025
  • 4 답변들
  • 994 조회

Hi! 

I work freelance in a high-volume e-commerce platform–at a significantly reduced rate than what I'm used to. It's on my equipment and I'm using my own software.

On Thursday, I discovered that I had run out of AI credits, which are used to make object selections and remove defects –a strange occurrence, especially since when I called Adobe, the representative mentioned that these tools were under the "saturation" tool.

The question is, and for me it feels bad–how do I get more credits? I dislike that Adobe wants to charge me for something I believe should be included with the Creative Cloud plan. Yes, I know my client should be paying for this; the question is, how?



4 답변

Participant
July 12, 2025

Contact support and complain. I did so earlier today and they credited me more credits. Don't let their bad policy hurt your workflow.

Stephen Marsh
Community Expert
Community Expert
July 7, 2025

Generative Fill and other generative processes use credits. AFAIK other non-generative AI trained tools like Select Subject and Content Aware Fill don't. Adobe have indicated that for now, the Remove Tool doesn't consume generative credits.

Inspiring
July 7, 2025

I got an error regarding the replace tool last Thursday, and I was told that the reason it wasn't working was because I ran out of credits. I was also guided by my clientto "select object" rather than "select subject" to isolate pattern heavy garments as a time saving maneaver. (the subject is pre-selected and backgrounds scrubbed by another service). I use generative crop on most images–so they can appear square and place on a grid.

On average, I'm responsible for at least 177 images a week–which is too slow for the client, they want me to get up to 100/day and then have time for revisions after (many meetings about how I can speed up the the time, the select object tool was the topic of our last meeting). They would up it another 100 or so images a week if I could handle it.

And then generative crop has a hard time following suggestions–they'll add brick walls, windows, staircases, vignetting (which I'll have to either paint out or do a second generative fill to remove), ect. We've gone back and forth on how to word it (make plain white wall to match), (extend white wall without vignetting-a total loser), (expand white wall to match, expand plain white wall to match–these commands added windows, banistairs, corners, etc).

For the attached series, I got one image that worked. The prompt was "make plain white wall to match"

Legend
July 11, 2025

100 images a day is 12.5 per hour, or under five minutes each if you never take a break. I'm not understanding exactly what you are doing but your client needs to pay expenses including the cost of AI credits if you need them.

I'd be looking for a new client, frankly. Let them find out that their expectations are unrealistic and that nobody can meet them.

AxelMatt
Community Expert
Community Expert
July 7, 2025

Here https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html#commercial-use find a lot of informations that should answer your some of your questions.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Trevor.Dennis
Community Expert
Community Expert
July 7, 2025

Hi Jane.  I wonder what plan you have?  With a full CC all apps plan you get 1100 credits, and can buy more. 

Could you be more economic with your use of them?  How are you using them, and are there alternatives?  We managed somehow before we had the Ai tools, but it definitely took longer.

 

If you describe your woprkflow, and maybe shared part of a screenshot (I realize that might be difficult with client images, so use something else) then I feel sure we can help you reduce your credit use.  Unfortunately, Adobe a very unlikely to change their position.

Inspiring
July 7, 2025

I have Creative Cloud Pro. Images and descriptions of the specific issues I was having are in a post shown below.