Illustrator and Photoshop cc 2018 space bar shortcut for hand tool not working

[susiee7090075]

I reset the preference

did control/alt/cmd and shift keys while i opened illustrator and it still doesn't work.

Does anyone have a solution?

[kglad]

reset your preferences by renaming the preference files:

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

photoshop:  https://forums.adobe.com/thread/375776

[susiee7090075]

Thanks but it still doesn't work.

It was working until I updated to CC 2018 now it doesn't work version 22

[quirky_Glow157F]

Are you on mac or windows? Some forum discussions mention windows mouse and touchpad settings causing the spacebar shortcut to stop working,

Spacebar shortcut is not working.

Hand tool (spacebar) isn't working

[susiee7090075]

I'm on a mac

[kglad]

[moved from Adobe Creative Cloud to Photoshop General Discussion]

[tzpin]

I have the same problem since last updated the software the space bar shortcut doesn't work in Ai, Ps and Id but in Xd it works. I have MacOs High Sierra. I haven't found any suggestion that would work.

[susiee7090075]

It works now. I think they fixed it in the update or could have been that I updated my OS X. I'm on Sierra

[stevenf67831838 · Accepted solution]

Not really a fix, but I was having the same problem after I updated (I'm on a Mac). Resetting prefs didn't work. Mine started working again when I quit Safari and Chrome whilst Illustrator was open. Which makes me think it's related browsers using the space bar for page down – which other people have mentioned.

[MIP Studio 2]

Thank you! I have been reading pages of related problems, and nothing I tried worked. Your "not a fix" fix worked!

[Danopoly4]

Thank you so much for this advice! Been having this bug for years, here I am, in 2020, and still not patched by Adobe. I thought a subscription model was supposed to speed up patches like these but guess not.

[zigmas]

For anyone searching for a fix for this bug on Mac os High Sierra 10.13.4.

Usually this starts when you open Safari first than Illustrator, in the moment it stop working, just fully close your safari browser (cmd+Q) and the space bar in illustrator will start working again. If you open safari again it shouldn't be bugging any more.

It would be nice os Adobe check up on this little bug... It’s kinda annoying.

Cheers!

[sobym55733476]

Thanks for this. I had the same problem and closing Safari fixed it. I'm surprised that Adobe hasn't fixed it yet.

[sus2018]

Thanks so much! Its working now!

[Gerhard_Draws]

Hi, this started happening to me as well. Quitting Safari doesn't help.

I un-checked all the spotlight shortcuts in preferences, still nothing

Was working fine until I updated to the latest photoshop

Working on Mac: High Sierra

Photoshop CC 2019 v 20.0.2

The shortcuts really went downhill since the last update. Things like the cropping tool no longer activates as well...

Really need a fix for this, Photoshop is pretty much unusable if you can't zoom and pan around...

[mohammeda48155095]

I have this problem on Windows and I hold down space bar and Alt and the pan works normally

try the option button

[jane-e]

If you have an AdBlocker, try disabling it to see if that fixes it.

This issue was just reported by ACP Stephanie Gans on the bug report forum. Add your comments here for Adobe staff:

https://feedback.photoshop.com/photoshop_family/topics/please-make-adobe-app-shortcuts-work-with-sec...

~ Jane

[Spagball]

Based on other recommendations, quitting Safari on the Mac solved my prob.